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Door opens on its own

Discussion in 'Model X: User Interface' started by psbill, Sep 4, 2017.

  1. psbill

    psbill Member

    Joined:
    Jul 17, 2017
    Messages:
    22
    Location:
    Brooklyn
    This weekend, I was parked on a quiet street, stepped out of a house where I was visiting and saw the driver's door was wide open. I was at least 40 feet from the car with the fob in my pocket. Closed the door manually and went back inside. Couple of hours later, came out and again saw the same door wide open. Fortunately, no damage. I again closed the door and turned off 'auto door'. Called Tesla and they had me power off, wait two minutes and power on. We'll see if it happens again. Anyone else have this issue?
     
  2. invisik

    invisik Supporting Member

    Joined:
    Mar 13, 2014
    Messages:
    634
    Location:
    Minneapolis
    Haven't had that one yet will keep an eye out for it. My driver door someone won't close on it's own, also leaving the car vulnerable for hours.

    -m
     
  3. MXZoomZoom

    MXZoomZoom Member

    Joined:
    Aug 21, 2017
    Messages:
    19
    Location:
    Palo Alto
    I saw a Model S at work with an open door and no driver present. Haven't had this issue personally.
     
  4. Pretty

    Pretty Member

    Joined:
    Feb 21, 2017
    Messages:
    45
    Location:
    China
    Haven't had that one yet will take care
     
  5. thomasmb

    thomasmb Member

    Joined:
    Jun 13, 2016
    Messages:
    10
    Location:
    Norway
    Haven't had this issue. You could turn off Passive Entry until Tesla finds out what's wrong, if you have one of the latest updates. This will only open the car if you double-click the key fob, and not just because you are close to it. Otherwise it sounds like your car could still be open, randomly. Can be used in combination with enabled automatic doors.
     
  6. Cirrus MS100D

    Cirrus MS100D Member

    Joined:
    Jul 6, 2017
    Messages:
    80
    Location:
    Pennsylvania, USA
    But Model S doors don’t auto present like the X, only the door handles do, so somebody must have opened the door and walked away.
     
  7. FlyF4

    FlyF4 Member

    Joined:
    Mar 21, 2017
    Messages:
    384
    Location:
    Sparks NV (Giga-Town)
    Sounds like a software feature update is needed whereas if the car detects the door is open for longer than a certain amount of time, then it should close and look. About a minute or less is all we need to get in or out of the car.
     
  8. psbill

    psbill Member

    Joined:
    Jul 17, 2017
    Messages:
    22
    Location:
    Brooklyn
    After talking with a Tesla technician, decided to turn auto door off until Tesla creates a software fix for this.
     

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