Downgrade SR+ and get $2000 back?

[Talax74]

Do you have an opposing theory?

My apologies I didn't understand your comment was a theory. I thought it was a fact.
No I don't have a theory, I'm collecting facts to be able to better understand how to ensure I can be successful do downgrade as offered by Tesla and get a refund (what refund is TBD).

 

[Risri89]

Apart from all these discussion, anyone who is beyond the return period did SR+ to SR? When I checked with Tesla, they denied me of offering any such downgrade.

 

[briwil]

Apart from all these discussion, anyone who is beyond the return period did SR+ to SR? When I checked with Tesla, they denied me of offering any such downgrade.

Same here, said it was only for new pickups within the first week/1000mile

 

[briwil]

My apologies I didn't understand your comment was a theory. I thought it was a fact.
No I don't have a theory, I'm collecting facts to be able to better understand how to ensure I can be successful do downgrade as offered by Tesla and get a refund (what refund is TBD).

Refund only for those in first week/1000 miles, that is a fact.

 

[Talax74]

Refund only for those in first week/1000 miles, that is a fact.

Thank you for the info.
Did you talk directly to Tesla or to the delivery center?
Delivery Center gave me the same answer as you but Tesla told me it's possible.
I haven't called Tesla in the last 3 days.

 

[hill]

And then imagine going to Ticketmaster and demanding a refund because the guy next to you paid less...now you are starting to get it.

You got what you paid for...stop worrying about what others got.

I wonder how many model 3 monkies, oops - I mean - model 3 owners are experiencing this inequity.

Yeah, this inequity is nothing. The complainers should have paid 3x as much - as many did for the model X - & experienced this same kind of stuff. Tesla, with their supercharger network, is still the only game in town. Sorry, they already got your money. Nothing new here, move along.

.

 

[hlin07]

Thank you for the info.
Did you talk directly to Tesla or to the delivery center?
Delivery Center gave me the same answer as you but Tesla told me it's possible.
I haven't called Tesla in the last 3 days.

Good point, and also where's the cut off point. I know some people were debating whether to return the car when the blog was posted, they were still in the 7 day return window. Due to blog's promise of downgrade, they decided not to return the car, are they eligible for downgrade now?

Regarding to other posts that trying to defend Tesla for zero refund to SR+ owners, please stick to the thread title. The intention of the thread is to share how SR+ owners can get downgraded.

I haven't read a single thread complaining about price cut for SR+ with AP from 40k down to 39.5k. It's all about the misinformation that was provided initially. Without the initial SR vs SR+ comparison that even Elon chipped in to discuss, I would still be on the SR waitlist. I took the plunge by comparing SR and SR+ and based on the value comparison, SR+ was a good deal. If there was any hint that SR was going to be this close to SR+, I'd be willing to wait 'til end of June.

With that, let's stop debating whether SR+ owners deserve the money back and focus on the progress made from anyone the downgrade.

Fingers crossed.

 

[alpic007]

Looking to see if someone got a SR with a white interior by downgrading from a SR + to SR....
I want to put a deposit on a SR + with the white interior...hoping they are going to find a way to justify the difference between the new SR & SR+.

If the decide to upgrade the SR+ with the Premium Sound System, I will go for it, but if nothing change...my plan is to downgrade to the SR.

 

[Talax74]

Good point, and also where's the cut off point. I know some people were debating whether to return the car when the blog was posted, they were still in the 7 day return window. Due to blog's promise of downgrade, they decided not to return the car, are they eligible for downgrade now?

.

That’s me, called Tesla within the 7 dats window and I was told to wait that I could have downgraded later and didn’t need to return the car.

 

[Matt L]

Looking to see if someone got a SR with a white interior by downgrading from a SR + to SR....
I want to put a deposit on a SR + with the white interior...hoping they are going to find a way to justify the difference between the new SR & SR+.

If the decide to upgrade the SR+ with the Premium Sound System, I will go for it, but if nothing change...my plan is to downgrade to the SR.

Thus the reason I hope Tesla doesn’t allow this practice...it encourages this stuff

 

[alpic007]

Thus the reason I hope Tesla doesn’t allow this practice...it encourages this stuff

I guess, they shouldn’t be changing their mind every 5 days.

 

[ShaneXman]

Well I received an answer about getting a SR with Autopilot for $35K. The answer is No. Even though they told me that on the phone, took my deposit, myTesla had that pricing, I had a VIN and delivery date on Wednesday, had my financing set up, got a price on my trade-in. Tesla in unapologetic about their incompetence. Sexy cars and the best autopilot, but that is to be weighed against them being a dumpster fire who mis-represents things to customers all the time.

Reeler,

I've been following your posts, and I wanted to chime in to let you know that I've had almost the exact same experience as you (except I was trying to add Full Self-Driving as well)...

Apparently, my / your situation (along with others) was escalated to Fremont, "all the way to the CFO"...who ultimately denied the notion to honor what was offered and agreed upon. This comes from the store manager at my local dealer, and I was also in direct contact with the "Inside Sales" team who also gave me the runaround.

Check it out:

It was plain as day / crystal clear, "Autopilot - Included". C'est la vie. I'm not going to continue banging my head on the wall over it, but it does suck. Just wanted to share, you're not alone. Cheers.


-Shane

 

[claudelaval]

Imagine paying extra for seats at a concert, pretty common thing. Now imagine that the people coming and sitting around you are all general admission. You were told you would have better seats than them, but that clearly isn't the case. You are still in a decent section, but so are they. It's not a matter of getting what you paid for, it's a matter of being misled to a (nearly) identical product.

I'm glad that in July 2016 I switch my march 31st M3 reservation for a MS. I really got what I paid for!

 

[Talax74]

Called Tesla few minutes ago (Tesla Corporate not the local delivery service).
A lady told me that is possible to downgrade and she opened a case number and she provided me
with the case number.
The lady told me she’s not sure when I’ll be called back since the software for the downgrade is not yet available. I’ll try on Monday
Hope this information can help.

 

[ElectrekPanda]

Called Tesla few minutes ago (Tesla Corporate not the local delivery service).
A lady told me that is possible to downgrade and she opened a case number and she provided me
with the case number.
The lady told me she’s not sure when I’ll be called back since the software for the downgrade is not yet available. I’ll try on Monday
Hope this information can help.

True. I got an email that saying that because it is a new, they are still figuring out the process but will let us know when the details are available. The company is still trying to catch up with the news.

 

[Keromaru]

My experience is the following. I discussed about downgrading with the inside Delivery Advisor who managed my case( this person writes to me in a unprofessional manner throughout all our exchanges). Anyway, he said it's possible and will be looking into the changes/price difference and I asked him to do so and to make the downgrade. Ok, so delivery date came and the information was not relayed to the delivery centre. So, when I brought it up the senior at the centre questioned me why i waited now to mention it. Rudeness aside, I confirmed with her that I will indeed be able to downgrade before picking up my car. My mistake was not delicining the delivery and wait until actually gave me the refund first but I had trust in Tesla. My delivery specialist( someone else) is very nice and followed up with me very responsively. He said he would submit a case for me(Did not happen) However, I got caught in a loop where I was told I had to follow up my case with the customer support line and the customer support line would tell me to go talk to the delivery centre. I really don't like Tesla's business practices, they shouldn't claim what they will do when they won't do it. I would've happily waited for the standard model 3 since I haven't picked up my car when I got wind of this announcement.

 

[Reeler]

My experience is the following. I discussed about downgrading with the inside Delivery Advisor who managed my case( this person writes to me in a unprofessional manner throughout all our exchanges). Anyway, he said it's possible and will be looking into the changes/price difference and I asked him to do so and to make the downgrade. Ok, so delivery date came and the information was not relayed to the delivery centre. So, when I brought it up the senior at the centre questioned me why i waited now to mention it. Rudeness aside, I confirmed with her that I will indeed be able to downgrade before picking up my car. My mistake was not delicining the delivery and wait until actually gave me the refund first but I had trust in Tesla. My delivery specialist( someone else) is very nice and followed up with me very responsively. He said he would submit a case for me(Did not happen) However, I got caught in a loop where I was told I had to follow up my case with the customer support line and the customer support line would tell me to go talk to the delivery centre. I really don't like Tesla's business practices, they shouldn't claim what they will do when they won't do it. I would've happily waited for the standard model 3 since I haven't picked up my car when I got wind of this announcement.

Tesla delivery will lie to you just to get you off the lot with your car. Returning is difficult and getting your payment back is too and will take a while. They figure if they get you off the lot, sheep will probably not return the car and if you do, it is someone else you are dealing with. Customer service has dropped their phone line so you are dealing with folks electronically. Every time it is a different person with no accountability or follow-up.

Ask for things in writing and they will squirm. I was promised two free services because of all my problems. I asked if they could put that in writing in some way and they basically would not. I asked how anyone would know that my service would be free when I brought in the car over the next several years and they were dumbfounded. I figure they were just saying whatever to get me off the lot with the car.

#TeslaDumpsterFire

 

[richtrav]

Looking to see if someone got a SR with a white interior by downgrading from a SR + to SR....
I want to put a deposit on a SR + with the white interior...hoping they are going to find a way to justify the difference between the new SR & SR+.

If the decide to upgrade the SR+ with the Premium Sound System, I will go for it, but if nothing change...my plan is to downgrade to the SR.

Mm not quite the same, but I ordered an SR with a white interior, at first they told me it couldn't be done but they put me on hold for a brief while and came back and told me that sure, I could, though they took the liberty of adding on autopilot for me for $3k (I called to have it removed, it's the same price after purchase, I'd like to try the trial first to see if it's worth it). It looks like I got an inventory SR+, it still says SR+ on the screen. Whether they downgrade the software later remains to be seen, the SR+ features appear to be intact (though I haven't tested the 0-60 time).

 

[Matt L]

I guess, they shouldn’t be changing their mind every 5 days.

I agree with that

 

[OCR1]

Just catching up on this thread and I have a few comments:

1) I’m confident that heated front seats will remain in the SR, contrary to a vague comment about them in the blog. There was a document passed out to customers two weeks ago stating this, and several Delivery Advisors have confirmed this in an email.

2) The blog states that SR+ owners can request a refund to downgrade to SR. I believe Elon wrote this but never communicated his intentions about it to the executive team, so nobody that answers the phone has been provided any direction on how it will work, what the restrictions are, or how to handle the requests. It’s sloppy, but unfortunately common practice at Tesla. I can understand why customers would be frustrated about this. We need to stop trolling people who are complaining about this because Tesla opened the door to the refund option and never put a plan in place to execute. They created their own mess here.

3) If you are planning on buying an SR, you absolutely need to make sure they build it in the system with the SR pricing. Don’t fall for the line that you can pay for it as an SR+ and request a refund later. You’ll be chasing Tesla for months trying to get your refund. Just don’t do it.

4) SR+ has had three different prices in the past two months. $37K, $37.5K, and now $39.5K (with AP included). Your perception of whether the SR announcement is fair will depend to some extent on which price you paid for your SR+. If you want an SR+ with AP, the current price is only $1,500 more than the SR with AP. If you don’t want AP, the SR is a much better deal. The worst case scenario is someone who just paid $39.5K for an SR+ but would have preferred not buy AP and could have saved $4,500 by waiting for the SR $35K option to come out.

I’m helping a friend take delivery of an SR next week. Tesla still has not figured out how to downgrade the price as it still shows an SR+ configuration. The salesperson has been useless in the process. I know the manager at the local store so I’ll likely have to call him next week and try to sort things out. Tesla does not make it easy sometimes.