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Drama with delivery
- Thread starter Kyleresq
- Start date
Oh wow that is crazy - I have no idea. Sounds like something is messed up. You should definitely have been matched first. I got a black, black interior, long range, 18 inch wheels, no FSD. Did you order the same?
So the manager from Decatur finally called me back. No idea why my SA is in GA when I'm picking up in FL but there it is. The story is now that "home deliveries" are no longer offered for free, it's a policy change. Now you have to pick up or pay $750. So, another user on this thread pointed me towards a very reasonably priced 1 way rental so that's the plan. Pick up rental Saturday morning, drive to JAX, pick up M3, drop off rental, stay in hotel, drive home Sunday.
I was very glad to see that there was a service center - even a light one - in Pensacola. I was worried that I'd be repeating my 10 hour drive every time I needed service.
Nice to meet you!
Thin is a great point, particularly the note about the younger generation seeming to care less about customer service and being unwilling to pay a premium for it.
I’m personally annoyed whenever I find out I need to call or email or visit any company about anything. Everything can and should be able to be handled through web forms and mostly automated processes. I shouldn’t need to know the name of the person assigned to my case or even know whether or not there is such a person, and frankly don’t care to.
If a company’s standard offer doesn’t meet my needs, I just shrug and move on instead of calling to ask for a deal or exception.
I handled my first Tesla, Model 3, a year ago completely online. No SA was ever assigned. When I ordered my Model Y in October I handled it differently. I called the Decatur store, asked to speak to a Sales Associate, and placed the order through him (Gene Rubin). This worked much better for me as he was very helpful and considerate. Better, IMO, than flying blind like the first time.
Have a safe trip to JAX. An exciting time for sure. Enjoy your car, and the Tesla experience.
In light of the issues it sounds like you have a good plan in place. On the bright side, you will get some good behind-the-wheel time to enjoy and get to know your Tesla on your drive home. Congrats on the new car.
yellow05gt
Member
I could not tell since there were all stacked on the truck. I did see they were model 3. I will say that JAX had a LOT of model 3s in different varieties on the lot. I've read elsewhere that you can maybe be matched with a car that's in stock. Good luck!!
Bigbenb84
Member
I’m in Pensacola as well. Ordered a M3P Red/white on 12/5. The website only gave pickup in Decatur. While talking to the SA the next day about something else I mentioned switching to JAX but she ‘looked in the computer’ and it only said Decatur or Tampa available. So I stayed with Decatur. Pensacola is actually closer to Decatur then JAX by a few miles but I was going to visit my brother in JAX. I’ll just get a one-way rental.
My account showed initial estimate of 12/20-31, then 12/23-29, tonight it updated to 12/15-29.
My account showed initial estimate of 12/20-31, then 12/23-29, tonight it updated to 12/15-29.
Yeah I had that conversation with them also about GA being "closer" but as someone who used to live there, 30 miles further to Jacksonville but traveling I-10 the whole way is like 1 whole day closer than traveling to Atlanta. Either way I bet your delivery speeds up. I was 12/15-12/31 and then all of a sudden it was 12/8-12/12.
I live in Pace, just a hair east of Pensacola. I drove over to Destin for a test drive back in May and was assigned an SA that day. I placed my order 10/23 and received the car on 12/22. They originally wanted me to drive to Decatur, but I found that rather unreasonable. My SA looked and said home delivery would be no problem due to my location. Nothing was ever mentioned about any cost for home delivery and I wasn’t charged.
The process was incredibly frustrating though and I had to threaten to cancel the order (which I was ready to do) after them repeatedly delaying my delivery because I hadn’t made final payment. However, that hadn’t been communicated to me and there was no option to pay on my account. It took a ridiculous number of calls and texts to finally get my SA on the phone. He ended up getting a supervisor involved, who was able to resolve some issue on their end and then the payment option showed up. Then the delivery got delayed two more times before he finally got here. The driver wouldn’t come into the neighborhood, so I took delivery in the dark in the turn lane for my neighborhood. Fortunately, I love the car, but they really suck at customer service and communication.
Anyway, 2021 MSM LR in the Pace/Pensacola area finally!
The process was incredibly frustrating though and I had to threaten to cancel the order (which I was ready to do) after them repeatedly delaying my delivery because I hadn’t made final payment. However, that hadn’t been communicated to me and there was no option to pay on my account. It took a ridiculous number of calls and texts to finally get my SA on the phone. He ended up getting a supervisor involved, who was able to resolve some issue on their end and then the payment option showed up. Then the delivery got delayed two more times before he finally got here. The driver wouldn’t come into the neighborhood, so I took delivery in the dark in the turn lane for my neighborhood. Fortunately, I love the car, but they really suck at customer service and communication.
Anyway, 2021 MSM LR in the Pace/Pensacola area finally!
That's so weird that they were delaying your delivery due to the missing final payment. I wasn't even able to make my final payment until the day before my delivery (and they definitely did not delay or even threaten to delay). Whatever they had been doing on the back end to push my order status along wasn't really working. My app also didn't associate to the car and they had to do some manual monkeying around after I arrived on-site to get everything set up for me. They also didn't even have my paperwork in the car/ready when I got there (which was also an hour after my scheduled time because they asked me to come later so they could finish the paperwork). That was on 12/26, so not exactly the end of the year, but pretty close. Overall, the whole operation seemed to be held together with bubble gum and baling wire.
I'm wondering if the "let's get 500,000 cars delivered by 12/31" helped but either way, that is awesome that you got it delivered. I kept going up the food chain and hit brick walls so I ended up going to JAX. Good news is the guys there were really nice and I'm in love with the car. I'll be at the Pensacola service center in January to fix a couple minor issues, but so far I'm very happy!
Bigbenb84
Member
Forgot I had posted here. I picked up my M3P in Decatur on 12/29! I flew up that morning and drove it back. Loved the adventure and journey was an experience. Coming back I played with Autopilot, got to know the screen and try Supercharging, cause as you know, there are none here. It was a great way to learn the car.
You weren’t charged for delivery @Grahammc ? My coworker got his Decatur delivery appt 12/20, but decided to get home delivery instead to here in Pensacola $750. It didn’t show up until 12/27. The truck also wouldn’t go into his neighborhood so had to walk 30min to a lot, all at 10pm. Communication was terrible the whole week prior.
Hearing that solidified me flying up & driving back. It also guaranteed I got it in the last 3 days of the year so I got free supercharging for a year and FSD for 3 months.
You weren’t charged for delivery @Grahammc ? My coworker got his Decatur delivery appt 12/20, but decided to get home delivery instead to here in Pensacola $750. It didn’t show up until 12/27. The truck also wouldn’t go into his neighborhood so had to walk 30min to a lot, all at 10pm. Communication was terrible the whole week prior.
Hearing that solidified me flying up & driving back. It also guaranteed I got it in the last 3 days of the year so I got free supercharging for a year and FSD for 3 months.
No, I didn’t get charged for delivery. I’d have been rather upset if I had since there’s a service center in Pensacola but they won’t allow deliveries there.
I got my free supercharging for a year, but took delivery a few days early for the FSD promo. Honestly, the experience I’ve had with autopilot so far tells me FSD isn’t ready for prime time. What do you think so far?
Bigbenb84
Member
The trial has confirmed my opinion that it is not worth 10k. Base autopilot is plenty of autonomy. When input is needed like turns and such I actually like to control the car. Maybe it’s the pilot in me. ‘Straight and level’ on the highway, autopilot is cool. Time to make some maneuvers? Lemme take the wheel! That’s the fun part. Although, the auto lane change is nice though because ‘breaking lose’ from autosteer to change lanes manually to then re-engage it 5 seconds later is annoying.
It doesn’t do the FSD on city streets since I”m not in the early release beta thing, but no thanks. I’m a driver lover. Also, I got the Uberturbines which have ZERO curb forgiveness so another layer of no trust there.
Let me know how it goes. I'm picking up from Wexford too. Have a blue LR coming later this month
From what I've heard the Wexford SC is pretty awesome.A completely and total *sugar* show. My car doesn't work at all. Not a single advanced safety feature works at all. Tons of alerts on things not working AND the steering wheel isn't straight at all. Pulls right hard. I picked it up at close and didn't notice all the alerts (new to this thing) until a couple miles down the road and at that point it's too late and i'm 2 hours away and it's dark!
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