My MS has been at the Service Center for a week now after I had to get it towed when it shut off completely while driving.
It turns out the drive unit had water damage from driving through the rain. The car never went through deep water or was flooded, but the tech at the service center is saying if I went through a puddle at speed it could have pushed it into the drive unit. I drove the car for a week after this rainstorm and had no issues and the car was garaged when not driving.
The service center is not budging at all after I argued that this should be covered under warranty (it's under 8 years old/150k miles).
My main issue here is that a Model S should be able to drive through rain, even heavy rain, and not incur damage like this. If there's an issue with the seals or any of the components that protect the drive unit, which I've heard is an issue in older MS's, shouldn't that be covered under warranty?
Guess all those pictures showing off Tesla going through floods are voided.
Yes the complaint is real. I was away from my computer the past couple of days, but really appreciate all of the input and advice in this thread.
While the issue is unfortunately still unresolved, my lawyer is continuing to demand a written explanation from the service center manager detailing why the damage isn’t covered under the warranty.
Additionally, I reached out to InsideEVs and the editor in chief responded right away and they’re going to be running a story about this. If you have experienced similar issues regarding either water damage to your drive unit or battery after driving through heavy rain or Tesla Service Centers not honoring the Battery and Drive Unit Warranty, feel free to reach out to me directly. I’ve already collected 4 other customer stories and more are welcome.
Man, this is making me reconsider my MSP order I placed last month...
Can you please post same thing 10 more times?I have 2015 S 85D. A couple of weeks ago I drove through torrential rain. It was really raining heavily - I could only drive at 25mph. I did not drive into a puddle, but there was a layer of water on roadway. I received "Car may not restart - service required message on MCU. I pulled into a gas...teslamotorsclub.com
Didn't Tesla ban you (or otherwise retaliate against you) for this? Or was that someone else who was posting online how to get around some of Tesla's denial of various claims?You can go through arbitration yourself fairly easily on warranty issues. See post #1 at Yellow screen? Force Tesla to Replace it! - I did this for my yellow screen and won. It's binding to Tesla but not you. Only took me a few hours total plus the "hearing" with an arbitrator and a Tesla lawyer on the phone. Really nothing to lose.