Just wanted to share an experience.
I have 100D (only 3 months old). We've had an error show up to the effect of Driver Assistance not available - call Service centre. Tried rebooting the computer, cleaned the car/sensors etc and problem still there. Since the problem, haven't been able to do a Software update and sat nav not working but could still drive the car.
Contacted a local service centre (after waiting 20 mins on the phone) and were promised a call back from another Tesla centre. This was 2 days ago, and we never got the call back. Today, the car just 'broke down' - error message regarding the air suspension malfunction advised. Rang the breakdown number and after 30 mins got through to someone in Holland who has organised for the vehicle to be collected this evening. Luckily this breakdown has happened at home.
I want to say to say that we absolutely love the car - the best I have ever had. However, when things go wrong, the service seems suboptimal (waiting so long to speak to someone, no call back when promised). Not too impressed having spent over 100k. Is this other people's experience? Am I just unlucky?
I have 100D (only 3 months old). We've had an error show up to the effect of Driver Assistance not available - call Service centre. Tried rebooting the computer, cleaned the car/sensors etc and problem still there. Since the problem, haven't been able to do a Software update and sat nav not working but could still drive the car.
Contacted a local service centre (after waiting 20 mins on the phone) and were promised a call back from another Tesla centre. This was 2 days ago, and we never got the call back. Today, the car just 'broke down' - error message regarding the air suspension malfunction advised. Rang the breakdown number and after 30 mins got through to someone in Holland who has organised for the vehicle to be collected this evening. Luckily this breakdown has happened at home.
I want to say to say that we absolutely love the car - the best I have ever had. However, when things go wrong, the service seems suboptimal (waiting so long to speak to someone, no call back when promised). Not too impressed having spent over 100k. Is this other people's experience? Am I just unlucky?