Sounds like maybe something pushed the latch into the closed position and it needs re-opened. If this is the case, and assuming the window was up at the time, you should see the window hitting the trim, and the IC/MCU may indicate the door is closed (not sure on this). To resolve in this scenario, I assume you would have to simulate opening the door by pulling the lever and re-opening the latch. I haven't ever done this, so I can't really provide more specific instructions, but I've seen it done (for instance, the windows must be all the way up to apply tint, so tint installers do this intentionally).