Driver seat crushes my wife against the steering wheel on easy entry

[akhafagi]

We have three drivers’ profiles on my wife’s model X, hers, mine and easy entry. The other day, she was driving and when she stopped, easy entry kicked in but instead of its programmed settings, it moved forward all the way and the back move forward crushing her against the steering wheel. We were able to push it back. When we tried to switch to other profiles, they also did the same thing. I restarted the screen but the problem persisted. We had to reset the three profiles. When we called roadside assistance, we were advised to delete and recreate the profiles. This answer was unsatisfactory. I feel that Tesla technical assistance folks deal with the car’s computer’s glitches like a laptop glitch. For us, those glitches could cost lives. We deserve better answers.

 

[commasign]

What firmware are you on? I’ve had that happen intermittently over the last 2 years, but only on about 1 out of 4 firmware versions (I.e. it’ll happen with one firmware then disappear for the next few, and then come back). In my case, parking the car would make the seat go into Shaq mode (driver seat slides all the way back as though to accommodate Shaquille O’Neil). We don’t and have never used Easy Entry. I’m currently on 2018.21 and haven’t experience the issue with this firmware though. I think it did have that problem with 2018.18 or .16 if I recall.

 

[akhafagi]

What firmware are you on?

2018.24.1. This never happened before.

 

[xyeahtony]

I feel that Tesla technical assistance folks deal with the car’s computer’s glitches like a laptop glitch.

I mean the MCU is basically a computer....

 

[P85_DA]

.....another troll/clickbait titled post ....

 

[Shock-On-T]

I'm sure your wife was shocked, but a bit of fear is healthy in this over-sanitised world.
Laughter is also healthy, so if you have a video please post it...

 

[commasign]

2018.24.1. This never happened before.

Is your Model X an early 2016 version or something newer?

 

[Raechris]

Has happened on my MS 12-17 several times, different firmware front and back.

 

[commasign]

.....another troll/clickbait titled post ....

Lol. Right up there with Model S door handle tried to eat my hand (which is actually true).

 

[Fellsteruk]

Sorry to hear this I can image it would be quite scary to experience!!

Also my sadistic side is chuckling inside at the thought of the demonic car trying to crush someone whilst they shout “the power of Christ compels you” in some Austin powers spoof

Joking aside I hope she’s ok.

 

[CyberShy]

Manual movement didn’t override the action? It didn’t abort the easy entry recall?

 

[boaterva]

Wonder if more than one fob in the car? You said three profiles. We’ve seen this also with multi setups... of course, could just be an aberration on the one profile.

I’ve had several issues fixed (like Homelink) by deleting all profiles or making a new one.

 

[akhafagi]

I mean the MCU is basically a computer....

True, so are many devices we use in surgery. There are certain computers that must have fail safe behavior and we should be assured that is the case.

 

[akhafagi]

if you have a video please post it...

nope, it was a surprise

 

[akhafagi]

Is your Model X an early 2016 version or something newer?

Yes it is an early version. I believe it was immediately before AP2

 

[akhafagi]

Joking aside I hope she’s ok.

she is. It happened with us a couple of times after that until we reset the profiles. You wonder if the driver seat will mice while driving or something

 

[akhafagi]

Manual movement didn’t override the action? It didn’t abort the easy entry recall?

Do you mean manually reaching for the seat controllers? Yes, that aborts the action as well as hitting stop on the screen. Basically all profiles were modified that the seats go all the way to front.

 

[akhafagi]

Wonder if more than one fob in the car? You said three profiles. We’ve seen this also with multi setups... of course, could just be an aberration on the one profile.

I’ve had several issues fixed (like Homelink) by deleting all profiles or making a new one.

We had the model S fob in the car but the wasn't another model fob. Also nine of the profiles are programmed to move the seat that far forward. Last, the screen was showing it was the easy entry at the time.

 

[commasign]

Hasn't happened after resetting driver profiles? I may try the same if it happens on mine again.

 

[sub]

I had this happen a few times in our 12/17 X when I had easy entry activated. I turned off easy entry and problem solved, not necessary for our family as we are all average size anyways.