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Driver seat: metal bar in the middle is pushing after just 1 month

Discussion in 'Model X' started by bell2041, Jul 30, 2018.

?

Do you have same issue?

  1. Yes

    24 vote(s)
    25.8%
  2. No

    69 vote(s)
    74.2%
  1. bell2041

    bell2041 Member

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    Location:
    Brooklyn
    Thanks, that explains it and actually helps to understand that this is more of a problem for tall drivers and not only weight related

    So we are on track on profiling a driver for whom that would be a problem.
     
  2. jboy210

    jboy210 Supporting Member

    Joined:
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    1,304
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    Northern California
    It might also be the seating position people prefer. I like my seat upright. So there is weight on my feet. Others may recline more with less weight on their feet and more on their thighs.
     
  3. bell2041

    bell2041 Member

    Joined:
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    Brooklyn
    So here is the update

    Got the seat replaced. And it’s a little better but I believe only because the seat is brand new and because of that firmer, but pretty much same feeling, and I’m sure it’ll be same problem once the seat break in, in a month.


    New thing that I noticed it is that it’s also related to hot weather. So the hotter the weather the faster metal bar is starting to hurt.


    In the hot weather (above 90F) with thermostat set to 66-68F, I feel cool, but places where my body touches the seat fake leather (my butt and my lower back) after 15 minutes of driving, my skin is so hot (in those places) that it feels like the leather is actually burning, and after 20-30 minutes my butt and lower back are soaking wet. That is just plain: ridicules. I had 5 cars before Tesla, all with regular leather and never, ever had any problems like that.
     
    • Love x 1
  4. bell2041

    bell2041 Member

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    Just to give you guys an update.

    Little recap. When I'm sitting in a front seat, I can feel a metal bar in the middle (it starts with just feeling a bump in the middle), and after 8-15 minutes of driving the metal bar starting to hurt my butt pretty hard, and it's physically impossible to the driver (for me) more than an hour. What is happening is that the soft space (foam) on the back (behind the metal bar) collapses/compresses too much after 15 minutes, so it loses support and I starting to feel the bar a lot. They've replaced the seat, and I'm having the same issue with a new one as well

    So I'm still annoying a service adviser and trying to come up to a solution for my problem.

    At this point, I asked if they can hire a local upholstery professional to try to fix the issue I'm having with the seat and submit their log of work and explanation of this is happening to Tesla. They refused, stating that this cannot happen because there are sensors in the seat that they don't want to anybody mess with.

    Now Tesla offered me to take a brand car as a loaner for a couple of days (when they'll have in next couple of weeks) to see I'll have the same issue on a completely different car. (will let you know how it went when I'll take it)

    Does anybody have any other ideas what can Tesla do to help me with my driver seat? I knew I'm taking a chance with Tesla when I was thinking if I should take it or not, but did not see this happening in the million years. Now it literally became a pain in my ass
     
    • Like x 1
  5. bayx

    bayx Member

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    San Francisco
    If the new car does not display the same issue after an extended use then you know that it is an issue with your car. Either you should have them fix that or initiate a buy-back.
     
    • Informative x 1
  6. chdavis

    chdavis Member

    Joined:
    Nov 7, 2017
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    50
    Location:
    Philadelphia, PA
    I have the same issue with seat discomfort so I'm anxious to see how this plays out..
     
  7. ebfio

    ebfio X 100D

    Joined:
    Jan 5, 2018
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    Location:
    CA
    Same issue on mine... 3 months old car
     
  8. mtuhoop24

    mtuhoop24 Member

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    Aug 25, 2018
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    Location:
    Plainfield, IL
    Well I am 6'8" and 240 - hope I don't have issues.. Pick up my X on September 26.
     
  9. Rogerroger60

    Rogerroger60 Member

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    Apr 10, 2017
    Messages:
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    Location:
    Toronto
    I guess no Tesla for me. Will stick to 2018 Range Rover. Comfort is most important for me.
    I did seat in the model 3 and the drivers seat So Are so much more comfortable buts it’s jsut too small for me 6,3 tall
     
  10. VikH

    VikH Member

    Joined:
    Nov 23, 2015
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    Location:
    MN
    If they swapped seats for you, I am not sure what else can be done. I assume you have tried adjusting the seat. If nothing works, it may be that your specific body type does not work with their seats.

    I have never had an issue. Expecting Tesla to reupholster the seat is asking a lot.
     
  11. rush6410

    rush6410 Member

    Joined:
    Sep 26, 2016
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    Location:
    Montgomery TX
    My November 2016 build X with ventilated seats are extremely comfortable. But, every loaner I have received with the non ventilated seats were not comfortable and couldn't find an adjustment in the days I would have the loaners. The side bolsters for me seemed to be the biggest issue. I felt like they would consistently place pressure on my kidneys. They definitely made major changes to the seats when they discontinued the ventilated seats. I haven't been impressed.
     
    • Informative x 1
  12. hoschilo

    hoschilo Member

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    Jun 19, 2018
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    Location:
    Switzerland
    I have a model S with the same problem. Here's a mod which may help to reduce the pain caused by the metal bar/platform

     
    • Helpful x 2
    • Like x 1
  13. bell2041

    bell2041 Member

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    @hoschilo Thank you so much. You are literally saved my ass. This is the first time in my entire life when someone from forum actually helped me so much. Thanks again for sharing that.
     
    • Like x 2
  14. bell2041

    bell2041 Member

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    So @hoschilo trick did help with "not feeling the metal bar" but now I can feel the sticks.
    I spent 2 hours yesterday trying different sizes and material of sticks and unfortunately, I can feel them all :(

    Today I decided enough is enough and brought the car to an Auto Upholstering professional.
    After reviewing the seat he was amazed how little of spring on the bottom they put (see images below), the number of springs is not enough to support my weight, that is why my bottom falls down and I start to feel the support metal bar.
    Amazon Photos (1).png
    He said it's a pretty simple thing to fix by adding more springs and a bit more foam that would cost me around $150-200.


    But last time, I spoke with Tesla about my seat issue, they said that there is nothing more they can do, and they WILL NOT take the car back, nor they WILL NOT approve any custom upholstering work on a seat.

    What are your thoughts on that? What can I do?
     
  15. bayx

    bayx Member

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    I think when you pay 100K+ for a car, the least the company can do is to ensure that they have seats that can keep the driver comfortable! You might have a case to make by providing these pictures to Tesla. If they still won't help then perhaps legal route might be an option and your attorney would have a strong case to make I think. Good luck.
     
    • Like x 1
  16. Barklikeadog

    Barklikeadog Banned

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    I have the same issue with a bar -->(_|_) but I don't own a Model X and it is not auto related in any way. Should I still answer YES to the survey?
     
    • Love x 1
  17. vinny84

    vinny84 Member

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    Central, NJ
    Hopefully adding springs and foam should improve the seat comfort. Keep us posted.
     
  18. bell2041

    bell2041 Member

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    Location:
    Brooklyn
  19. flar

    flar Member

    Joined:
    Apr 20, 2013
    Messages:
    379
    I can't answer the poll with a Yes/No.

    When I got my car, I could feel the metal bar and it was uncomfortable. I tried a few seat adjustments and it would be less of an issue for a while, but it would come back.

    Now I've had the car for 20k miles and 18 months and I've been on 3 500+500 mile round trip road trips and I don't feel it any more. I can still sense where that bar is, but I don't experience discomfort any longer.

    I'm 5-9 and weigh over 250 (working on that...).
     
  20. hoschilo

    hoschilo Member

    Joined:
    Jun 19, 2018
    Messages:
    27
    Location:
    Switzerland
    Thanks for the update with the upholstering professional. It is fully in accordance with my theory. For 200$ I would not hesitate a second and go for it. If it solves your problem you will never regret this expense if not you might have a problem in further claims to Tesla. I belive it will be impossible to achive something else in reasonable time on a leagal way if there is even a chance for success. Needless to say that the Tesla seats (latest generation) definitely needs improvement. Would be interesting to know based upon which feedback they are improving their design in general.
     

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