TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker or making a Paypal contribution here: paypal.me/SupportTMC

Driver side Falcon wing door hinge snapping when opening

Discussion in 'Model X: Interior & Exterior' started by plasmo, Sep 21, 2016.

  1. plasmo

    plasmo Member

    Joined:
    Mar 12, 2016
    Messages:
    45
    Location:
    Chicago
    I just got delivery of my Model X 60D today a few hours ago.
    Love the car but found a problem with the driver side falcon wing door hinge snapping when the door opens next to something in close proximity (like a car or trash can).

    It has caused some area of damage on the side of the door at the spot it rubs when opening.
    Obviously I am sad about this and contacted tesla service but will find out tomorrow if this is an easy fix.

    Here's a video of it happening.
    Has anyone had this issue?
     
    • Informative x 5
    • Like x 1
  2. tomtx37

    tomtx37 Member

    Joined:
    Jun 21, 2016
    Messages:
    70
    Location:
    Dallas

    Yes, I had experienced the similar snapping noise parked in a tight spot at driver's side FWD about two weeks ago at less than 500 miles. I told SC about it when I left MX with several issues (fits and finish, body damage, electrical and mechanical, etc..).. SC couldn't replicate the snapping noise, though service rep told me they need to replace 2 glass roof windows on FWD. I have no idea how that came about, but will soon find out when I pick up my MX from SC.
     
  3. plasmo

    plasmo Member

    Joined:
    Mar 12, 2016
    Messages:
    45
    Location:
    Chicago
    Did they give you a loaner car to use and how long did it take to get fixed?
     
  4. tomtx37

    tomtx37 Member

    Joined:
    Jun 21, 2016
    Messages:
    70
    Location:
    Dallas
    Yes they did give me a MS loaner. However, NO luck on fixes as SC said parts are on order, but no ETA available. So I am picking up my vehicle without a FWD fix. I had several issues that needed to be fixed and will find out how many of them are truly done when I pick up MX soon.
     
  5. Pandamoanium

    Pandamoanium Member

    Joined:
    Jul 8, 2016
    Messages:
    125
    Location:
    Parker, CO
    Yes, I figured it out and sent the video to my SC. It's the plastic piece inside covering the hinge. Depending on how it bends, it'll snap back into place.
     
  6. tomtx37

    tomtx37 Member

    Joined:
    Jun 21, 2016
    Messages:
    70
    Location:
    Dallas
    @Pandamoanium- can you upload your video here that you sent to SC? Thx.
     
  7. Pandamoanium

    Pandamoanium Member

    Joined:
    Jul 8, 2016
    Messages:
    125
    Location:
    Parker, CO
    Sure. Let me try and size it right. I watched the video again and it actually might be different. The doors look like they're jerking open like it's caught on something inside the door for a second. Mine is smooth, just a plastic piece that bends weird.
     
  8. tomtx37

    tomtx37 Member

    Joined:
    Jun 21, 2016
    Messages:
    70
    Location:
    Dallas
    Thanks. Looking forward to seeing it.
     
  9. plasmo

    plasmo Member

    Joined:
    Mar 12, 2016
    Messages:
    45
    Location:
    Chicago
    UPDATE: I got a call from my service center, and was told that this is a known problem.
    A part needs to be ordered, which will take about 10 days to get, and then they will call me to repair it.
    They said it should take about 1 day to fix. Hopefully they will get this soon, because i'm afraid that the clicking might break something in the window!
     
  10. KZKZ

    KZKZ Member

    Joined:
    Jun 17, 2016
    Messages:
    271
    Location:
    Calif
    It seems that there still arent adequate quality assurance checks being made at the factory or at the SC.

    Something like that should have been caught as soon as it rolled off the assembly line.
     
  11. Pandamoanium

    Pandamoanium Member

    Joined:
    Jul 8, 2016
    Messages:
    125
    Location:
    Parker, CO
     
    • Informative x 2
  12. tomtx37

    tomtx37 Member

    Joined:
    Jun 21, 2016
    Messages:
    70
    Location:
    Dallas
    Thank you @Pandamoanium. That is exactly the type of noise I hear on my MX. SC recently put new sensors on my FWD, but snapping noise like yours is heard albeit little less loud than yours.
     
  13. Pandamoanium

    Pandamoanium Member

    Joined:
    Jul 8, 2016
    Messages:
    125
    Location:
    Parker, CO
    No worries, I hear it's an easy fix and just a piece of material it seems like. Much better than having it be something else snapping.
     
  14. plasmo

    plasmo Member

    Joined:
    Mar 12, 2016
    Messages:
    45
    Location:
    Chicago
    #14 plasmo, Sep 24, 2016
    Last edited: Sep 24, 2016
    Thanks for posting your video.
    I think my FWD snap issue is different than the hinge snap that you are showing. (Mine occurs when opening and yours happens during closing)
    Mine actually rubs against the side of the silver window edge when it is opening at a narrow angle.

    I hope my serviceman figured this out when seeing my video because he didn't even want to take a look at the door in person, and said he needed to order a part.
     
  15. gmtom1

    gmtom1 Member

    Joined:
    Apr 25, 2013
    Messages:
    686
    Location:
    Honolulu, HI
    I had a very similar issue that occurred when I was inspecting my X during delivery yesterday. Long story short, it recurred again in my garage after the techs fixed it, but this time it bent the silver trim behind the door, and now my X is getting picked up monday for service.
     
  16. plasmo

    plasmo Member

    Joined:
    Mar 12, 2016
    Messages:
    45
    Location:
    Chicago
    Let me know what they end up doing and how long the repair takes. I'll update what happens to mine once the part that is ordered comes in.
    Does your clicking occur only when opening the door? And does it occur during normal opening, or only when there is an obstacle nearby and opens at an more acute angle (like my issue)?
     
  17. outie

    outie Member

    Joined:
    May 22, 2016
    Messages:
    492
    Location:
    SoCal
    Same as mine. Happened once I drove outside the delivery center. Delivery manager took it back.
     

    Attached Files:

    • Informative x 1
  18. BobCio

    BobCio Member

    Joined:
    Jul 25, 2016
    Messages:
    77
    Location:
    El Dorado Hills, CA
    Mine too!!! 20160920_153147-sml.jpg 20160920_153150-sml.jpg
     

    Attached Files:

    • Informative x 1
  19. gmtom1

    gmtom1 Member

    Joined:
    Apr 25, 2013
    Messages:
    686
    Location:
    Honolulu, HI
    Yep, that's the same thing that happened to me, except passenger side FWD. Door got stuck on the first opening during inspection in the delivery bay, which had a high ceiling, but somewhat narrow clearance. They "adjusted" it while I waited. Then it snapped when I opened it again just outside the delivery bay, where there were no obstacles. They took it back and "adjusted" it again. Finally, when I opened it in my garage at home with limited height and side clearance, it caught the trim and bent it. Also, the trim ripped a tear in the FWD gasket on the side.
     
  20. tomtx37

    tomtx37 Member

    Joined:
    Jun 21, 2016
    Messages:
    70
    Location:
    Dallas
    @KZKZ - you are correct. Lot of things should have been caught at the factory before vehicle is delivered to the customer.
     

Share This Page