Driver side Falcon wing door hinge snapping when opening

[plasmo]

I just got delivery of my Model X 60D today a few hours ago.
Love the car but found a problem with the driver side falcon wing door hinge snapping when the door opens next to something in close proximity (like a car or trash can).

It has caused some area of damage on the side of the door at the spot it rubs when opening.
Obviously I am sad about this and contacted tesla service but will find out tomorrow if this is an easy fix.

Here's a video of it happening.
Has anyone had this issue?

 

[tomtx37]

I just got delivery of my Model X 60D today a few hours ago.
Love the car but found a problem with the driver side falcon wing door hinge snapping when the door opens next to something in close proximity (like a car or trash can).

It has caused some area of damage on the side of the door at the spot it rubs when opening.
Obviously I am sad about this and contacted tesla service but will find out tomorrow if this is an easy fix.

Here's a video of it happening.
Has anyone had this issue?

Yes, I had experienced the similar snapping noise parked in a tight spot at driver's side FWD about two weeks ago at less than 500 miles. I told SC about it when I left MX with several issues (fits and finish, body damage, electrical and mechanical, etc..).. SC couldn't replicate the snapping noise, though service rep told me they need to replace 2 glass roof windows on FWD. I have no idea how that came about, but will soon find out when I pick up my MX from SC.

 

[plasmo]

Did they give you a loaner car to use and how long did it take to get fixed?

 

[tomtx37]

Did they give you a loaner car to use and how long did it take to get fixed?

Yes they did give me a MS loaner. However, NO luck on fixes as SC said parts are on order, but no ETA available. So I am picking up my vehicle without a FWD fix. I had several issues that needed to be fixed and will find out how many of them are truly done when I pick up MX soon.

 

[Pandamoanium]

Yes, I figured it out and sent the video to my SC. It's the plastic piece inside covering the hinge. Depending on how it bends, it'll snap back into place.

 

[tomtx37]

Yes, I figured it out and sent the video to my SC. It's the plastic piece inside covering the hinge. Depending on how it bends, it'll snap back into place.

@Pandamoanium- can you upload your video here that you sent to SC? Thx.

 

[Pandamoanium]

Sure. Let me try and size it right. I watched the video again and it actually might be different. The doors look like they're jerking open like it's caught on something inside the door for a second. Mine is smooth, just a plastic piece that bends weird.

 

[tomtx37]

Sure. Let me try and size it right. I watched the video again and it actually might be different. The doors look like they're jerking open like it's caught on something inside the door for a second. Mine is smooth, just a plastic piece that bends weird.

Thanks. Looking forward to seeing it.

 

[plasmo]

UPDATE: I got a call from my service center, and was told that this is a known problem.
A part needs to be ordered, which will take about 10 days to get, and then they will call me to repair it.
They said it should take about 1 day to fix. Hopefully they will get this soon, because i'm afraid that the clicking might break something in the window!

 

[KZKZ]

It seems that there still arent adequate quality assurance checks being made at the factory or at the SC.

Something like that should have been caught as soon as it rolled off the assembly line.

 

[Pandamoanium]

 

[tomtx37]

Thank you @Pandamoanium. That is exactly the type of noise I hear on my MX. SC recently put new sensors on my FWD, but snapping noise like yours is heard albeit little less loud than yours.

 

[Pandamoanium]

Thank you @Pandamoanium. That is exactly the type of noise I hear on my MX. SC recently put new sensors on my FWD, but snapping noise like yours is heard albeit little less loud than yours.

No worries, I hear it's an easy fix and just a piece of material it seems like. Much better than having it be something else snapping.

 

[plasmo]

Thanks for posting your video.
I think my FWD snap issue is different than the hinge snap that you are showing. (Mine occurs when opening and yours happens during closing)
Mine actually rubs against the side of the silver window edge when it is opening at a narrow angle.

I hope my serviceman figured this out when seeing my video because he didn't even want to take a look at the door in person, and said he needed to order a part.

 

[gmtom1]

I had a very similar issue that occurred when I was inspecting my X during delivery yesterday. Long story short, it recurred again in my garage after the techs fixed it, but this time it bent the silver trim behind the door, and now my X is getting picked up monday for service.

 

[plasmo]

I had a very similar issue that occurred when I was inspecting my X during delivery yesterday. Long story short, it recurred again in my garage after the techs fixed it, but this time it bent the silver trim behind the door, and now my X is getting picked up monday for service.

Let me know what they end up doing and how long the repair takes. I'll update what happens to mine once the part that is ordered comes in.
Does your clicking occur only when opening the door? And does it occur during normal opening, or only when there is an obstacle nearby and opens at an more acute angle (like my issue)?

 

[outie]

I had a very similar issue that occurred when I was inspecting my X during delivery yesterday. Long story short, it recurred again in my garage after the techs fixed it, but this time it bent the silver trim behind the door, and now my X is getting picked up monday for service.

Same as mine. Happened once I drove outside the delivery center. Delivery manager took it back.

 

[BobCio]

Mine too!!!

 

[gmtom1]

Yep, that's the same thing that happened to me, except passenger side FWD. Door got stuck on the first opening during inspection in the delivery bay, which had a high ceiling, but somewhat narrow clearance. They "adjusted" it while I waited. Then it snapped when I opened it again just outside the delivery bay, where there were no obstacles. They took it back and "adjusted" it again. Finally, when I opened it in my garage at home with limited height and side clearance, it caught the trim and bent it. Also, the trim ripped a tear in the FWD gasket on the side.

 

[tomtx37]

It seems that there still arent adequate quality assurance checks being made at the factory or at the SC.

Something like that should have been caught as soon as it rolled off the assembly line.

@KZKZ - you are correct. Lot of things should have been caught at the factory before vehicle is delivered to the customer.