Driver side window closed by itself before entry - trim damage

[Scooby24]

If I were you all I would decline the free trim for now until they've resolved the root cause of the windows not opening/closing properly...otherwise you'll just ding up a new trim piece and have to do it all over again. Insist on them troubleshooting the root cause of the issue first, THEN remediate the damage.

 

[TonyMS]

Same thing they did for me so that's good. It sucks that it is another thing to be hyper aware about everytime we open the door.

 

[Kaitou Dark]

Texted Tesla Repair and showed them the image. They are ordering a new trim for me and will be replaced free of charge.

Did you get quoted a price for the trim? I got a quote of $200ish. They told me without looking at it... they can't replace it free of charge. Sorry first time Tesla owner.

 

[firerock]

Did you get quoted a price for the trim? I got a quote of $200ish. They told me without looking at it... they can't replace it free of charge. Sorry first time Tesla owner.

I don't know how much to replace the trim because Tesla will replace it free of charge (just like others in this post). When you first create a service ticket in the phone app, you can include an image about the issue. After that, they will communicate with you via text message. I already have a service ticket to replace frunk latch. So I simply replied to them via text message and showed them the trim damage. They don't have the part in stock, so they rescheduled my service to take care both items in the same service.

I'm pretty sure you don't have to pay for your trim because obviously there's a bug in the software to cause this issue.

 

[firerock]

If I were you all I would decline the free trim for now until they've resolved the root cause of the windows not opening/closing properly...otherwise you'll just ding up a new trim piece and have to do it all over again. Insist on them troubleshooting the root cause of the issue first, THEN remediate the damage.

Now I went through my climate system failure, I'm pretty sure it's another software/firmware bug.

 

[Kermy]

Was at the Burlingame Tesla and they had a brand new red MY there with the same trim damage.

 

[jarvis240]

+1 happening to me too. Window popping on the way up as it reaches the door frame and also the window either not dropping slight when opening the door or drops but comes back up again after potentially scratching the trim.

 

[Scooby24]

I'm assuming you guys are using the electric button to open door and not the manual pull handle, right?

 

[NY_Rob]

+1 happening to me too. Window popping on the way up as it reaches the door frame and also the window either not dropping slight when opening the door or drops but comes back up again after potentially scratching the trim.

Nice to see Tesla's on top of the issue......

Next up... placing the car in Drive actually moves it forward

 

[firerock]

I'm assuming you guys are using the electric button to open door and not the manual pull handle, right?

What do you mean electric button? I pressed the handle bar to open the door. I just dropped off the car to fix the trim this morning. I have been very careful on opening the door now. I wait until the window lowered and stay there before pull the handle bar.

 

[Scooby24]

Meaning from the interior...heard on the 3 the manual pull handle from the interior doesn't drop the window

 

[BMax_V.2]

There are indeed some serious glitch with the windows failing to retract upon opening. I've attempted numerous calibration and still to this day have this intermittent issue.

Smh...

Don't get it twisted through, this car is bangin'..

 

[firerock]

Meaning from the interior...heard on the 3 the manual pull handle from the interior doesn't drop the window

This happened when we try to enter the car. So, no, of course we can't use the button inside the car.

 

[Young Phenom]

It's only happened to me when the car is in deep sleep.

It may be advantageous to simply wake the car before going anywhere via the app.

 

[ergela]

my drivers side window just did this for the first time today. luckily i noticed it before closing the door on the trim. whats strange is now my window won't go all the way down or up when pressing the window switch all the way. i have to hold the button to bring it down. passenger side still works the way it should.

 

[sharks19]

my drivers side window just did this for the first time today. luckily i noticed it before closing the door on the trim. whats strange is now my window won't go all the way down or up when pressing the window switch all the way. i have to hold the button to bring it down. passenger side still works the way it should.

This happened to me yesterday, and I have the same problem with the window not going all the way up/down with the hard push. All other windows act properly. I wonder if it’s a 2020.12.11.1 issue, since I just updated a few days ago.

 

[BMax_V.2]

my drivers side window just did this for the first time today. luckily i noticed it before closing the door on the trim. whats strange is now my window won't go all the way down or up when pressing the window switch all the way. i have to hold the button to bring it down. passenger side still works the way it should.

Its going to need recalibration of the affected window. Look it up within the owners manual.

 

[ergela]

Its going to need recalibration of the affected window. Look it up within the owners manual.

BMax, thanks for the tip! That fixed the issue

For anyone that needs it, you roll down your window all the way down then continue to hold it for 15 seconds once the window is down. Release the button and roll the window up and hold it for another 15 seconds once it reaches the top. You will hear the motors clicking as they re-calibrate. After that your windows should work fine!

 

[bbmertz]

+1 Happened to me about two weeks ago when entering the car as it was “waking up”. Will ask a mobile service advisor about the problem when they arrive today.

 

[bbmertz]

According to the mobile service advisor, this most commonly occurs when the door is not closed all the way initially (left slightly ajar), so the window rolls up and then hits the trim when the driver fully closes the door.

I have only encountered this issue once, so hopefully that’s all it is and won’t recur again.