Due Bill

[njcar]

I'm wondering if others are in the same position I am. Car was delivered two weeks ago today and had three items on the due bil.
1) Load Floor Cover
2) Front License plate braket install
3) Detail

I hadn't heard anything from Tesla and I'm not sure who is responsible to see the items are addressed. Called the generic number and they were useless. The delivery specialist didn't answer my email so I called the Philly service center last Friday. They said they no one had sent them anything on it but they would look into the detailing and to let them know when I got the plates to schedule the license plate. I called today about the detailing and they hadn't gotten anyone to call back who worked central Jersey. Anyone have any suggestions for good detailers here?

Also is anyone experiences similiar aggravation on this and have any suggestions on getting resolved.

 

[JakeP]

Same boat here in Pittsburgh, missing Footwell cover, the rear chrome Tesla license plate frame, Rear Facing Seats, Parcel Shelf, as well as any floor mats. A couple of paint armor bubbles, and badly in need of a detail, with one big belt-buckle scratch that you can feel with your fingernail. They said they would likely contract out to a local detailer, but I haven't heard anything yet. Also spoke with Nick (or Mick?) at the Philly service center who was very nice, but had none of these part available yet.

 

[Jason S]

Load Floor Cover?

Ours was delivered Oct 31 and still waiting for HPWC and parcel shelf. But we did get front floor mats.

 

[FalconNinetyD]

I emailed ownership@ last Thursday about my Due Bill items, especially getting my incorrect dash material replaced, and I received a reply a few hours later saying they passed it onto the local service folks. As of Monday night, no one from service has contacted me :-(

 

[jbherman]

Just to bump this thread...

Has anyone received their due bill items?

I'm two weeks post taking delivery and haven't heard a word about the status of my CF spoiler. I did not receive any due bill paperwork when my car was delivered by a third party carrier. All that came with the car was the "sticker." Ownership directed me to service who then told me they would find out from me after delivery of my items. The whole process is confusing and nobody seems to be accountable. Don't get me wrong, I'm loving the car, but Tesla customer service should be following up on these issues. I would think they'd have someone calling each new owner (or at least an email) to survey how the experience has been and what can be done to improve. I'm feeling a little out of sight out of mind here. We've got your money...see ya!

I was told by my PS after delivery that the parcel shelf is undergoing a redesign and may not be available for a while.

 

[JakeP]

I was told I would receive a formal Due Bill listing, which I would need to docusign...I haven't even received that yet, much less the due bill items. I'm not too concerned, as the only thing I really need is the Rear Facing seats, which sound like they might be getting closer (simply based on the fact that some people now have them).

 

[Sousaphil]

I'm concerned that I'll be receiving "paint armor" on my due bill like so many others. I was expecting a "factory install", which means no opportunity for chips prior to application. If I'm forced to drive the vehicle for a few days in the sandy/stony desert, I may have some unfortunate chips.

 

[AnOutsider]

I'm concerned that I'll be receiving "paint armor" on my due bill like so many others. I was expecting a "factory install", which means no opportunity for chips prior to application. If I'm forced to drive the vehicle for a few days in the sandy/stony desert, I may have some unfortunate chips.

M at the service center getting mine installed as I type... They confirmed lots of little nicks and oils and such from the road are already on the car.