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During a recent service battery swap received an A pack???

Discussion in 'Model S: Battery & Charging' started by redline0316, May 9, 2014.

  1. redline0316

    redline0316 Member

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    P85 vin p186xx was capable of 120kw supercharging. Then during a service visit apparently they swapped my pack to an A pack. Couldn't charge more than 90kw today. Has this happened to anyone before??
     
  2. widodh

    widodh Model S R231 EU

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    I'd call the SC and verify this with them. Maybe it's just a stupid mistake on their side. Call first I'd suggest.
     
  3. Newscutter

    Newscutter Member

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  4. yobigd20

    yobigd20 Well-Known Member

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    ouch. I would take it right back and leave it with them until they swap it back with a B pack. go right up the food chain if you have to. take a pic of the label if you can and post it on here too.
     
  5. Zextraterrestrial

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    the service centers seem to not be aware of the difference between batteries.
    They didn't know about it when I asked ~2 months ago. Thought I was asking about Supercharging ability in general.
     
  6. apacheguy

    apacheguy Sig 255, VIN 320

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    This has been my experience as well. My service center did not confirm to me until a few weeks ago that I had a 90-kW A pack despite having opened a technical diagnosis session with engineering several months earlier in which they took the car to Hawthorne. Results of the test were that they were unable to reproduce the issue.
     
  7. AmpedRealtor

    AmpedRealtor Active Member

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    Tesla makes no representations to anyone about the type of battery that ships with the car, other than the kWh capacity. If you read your warranty documents, you will see that Tesla only offers a reconditioned battery pack if it needs to be replaced. As such, I don't think you have much leverage.
     
  8. Doug_G

    Doug_G Lead Moderator

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    I totally disagree. They downgraded his car. I don't think that's appropriate under any conditions.
     
  9. ckessel

    ckessel Active Member

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    Seriously Amped? Based on the OP's VIN he got his car way, way after the May 120kwh announcment. You've said before that anyone getting their car before the 120kwh announcement had no right to complain. Now you're extending that even to people that got their car after the May announcement?

    You're apparently Tesla's personal white knight on this issue. Jumping into any and every thread and telling people how they have no right to expect 120kwh, apparently no matter when they purchased (or will purchase in the future, presumably).
     
  10. green1

    green1 Active Member

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    As a warranty claim they should be replacing like with like. If you took it in because your fog lights weren't working and you got the old version instead of the new one you probably wouldn't be happy, or got the non-folding mirrors, or any number of other things. They've made improvements over time, and although you have no reason to expect an improvement over what you had, you definitely have a case to expect you won't be downgraded (That said, someone with an A pack that's being replaced under warranty has no right to a B pack, if they get one great, but if they get another A, that's perfectly fair)

    First step is to confirm that's actually what happened, I believe you can actually see a label on the pack to check? If so, take it up the chain as far as you need to, they have no right to replace a part with an inferior one under warranty (I'm pretty sure it's actually against the law)
     
  11. dsm363

    dsm363 Roadster + Sig Model S

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    They absolutely should give you the same B pack or better your car came with.
     
  12. AmpedRealtor

    AmpedRealtor Active Member

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    No, no, no... I agree that OP should get a B pack or better. Of course I do, as I would be pretty ticked off in this same circumstance. To feel otherwise would undermine my opinion on this subject altogether. I'm sorry if I misspoke, let me clarify. All I was doing was simply tying together Tesla's public stance on the issue with their warranty language. It was just an assessment of the OP's chances given what Jerome has said on the subject combined with the warranty language. That doesn't mean I would take this position or agree with it. I just think Tesla has hunkered down on the whole A vs B pack issue, publicly anyway, and trying to get them to budge is going to be a daunting task.

    But I agree with the rest of you. In the future I will try to be more clear. I write the way I think and speak, which is sometimes in short bursts of thought without much context.
     
  13. ckessel

    ckessel Active Member

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    Ah, ok Amped, thanks. I'd gone straight to incredulous, but I understand what you're saying now.

    In this case, I don't think Tesla has much choice but to put in a B pack. They can't remove items you paid for, which in this case the OP bought a car with Tesla touted 120kw charging capacity. If I took in my car with a problem with the fog lights, it wouldn't be acceptable for them to just remove them (I've got an early model with them, later models came without them).
     
  14. apacheguy

    apacheguy Sig 255, VIN 320

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    There are some on this forum that would argue that Tesla never "touted" 120 kW SpC. Rather, they argue, the May announcement simply said it was in beta test mode with no promise or expectation set that anyone would ever experience it. I totally disagree with this argument, but couldn't resist pointing out the flaws in it at such an opportune moment. The OP has every right to expect a B.
     
  15. dsm363

    dsm363 Roadster + Sig Model S

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    Well his car was delivered with a B pack. People made that argument for people who had cars delivered with an A pack.
     
  16. ckessel

    ckessel Active Member

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    Tesla's super charger website says 120kwh under the colored bars comparing 30A, 40A, and supercharging.
     
  17. EarlyAdopter

    EarlyAdopter Active Member

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    I suspect an email to ownership or Jerome will clear this up. Or if the OP had their full VIN posted here, just wait for someone from Tesla to read this thread and contact them.
     
  18. apacheguy

    apacheguy Sig 255, VIN 320

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    Indeed it does. So I suppose their argument is just in relation to the May announcement, at which point the supercharger page did not tout 120 kW charging. At any rate, I disagree with that argument as I believe every Model S owner interpreted TM's statement as applying to their car. Thus, at the very least, the announcement set a false expectation and was misleading.
     
  19. fiksegts

    fiksegts Active Member

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    how do you check which battery pack you have? where is the label?
     
  20. ecarfan

    ecarfan Well-Known Member

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    The pack label is just to the rear of the front passenger side tire.
     

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