who are supposed to manage the business
100% agree. let alone Board Level, I can't understand why a UK Manager is not able to solve all the UK problems - might still be difficult, out-of-their-control, to get enough parts, but "keeping customers well informed" rather than just parking owners cars out-back for a month etc. is easy along with creating a program to get enough service locations / personnel which is after all just the bleeding obvious. Reactive definitely wrong approach in rapid growth markets. Maybe someone higher up needs to take control over the back office computer systems - they keep reverting my email address to incorrect one, despite every-time telling me there is only one source and it is in sync with My Tesla, it most definitely is not AND even after Service Personnel correct it keeps getting reverted. It is of course inconceivable that, for weeks on end, Tesla people will believe "Parts arriving tomorrow" ... modern inventory systems will know exactly when they will be available ...
The service issues are solvable, and I cannot believe that the CEO would not be receptive to manager saying "
This is the $hit we need to solve and this is the co$t, and this is the bad PR$ of not doing it" ... if Manager isn't saying that then fine one who will ...
Tesla cannot have known, and banked on, iPace and eTron being such disasters, strikes me to have been much more likely they would have taken 110% advantage of current-tech knowledge available that wasn't available way-back-then and produced a first-generation program that was a real threat ... 20% less range is just dire, and whilst I'm no fan of Tesla "
audience beta testing" software approach, I most certainly do not want the 2-screens pigsty approach on iPace. What Tesla have done with in-car software and OTA is far better than anyone else (that I know of), so as I see it Tesla have been handed a lifeline by Competition, but that can only be a temporary time-extension. If Tesla sorts out weak-points, and manages to hang on to enough cash, I can only see them on exponential trajectory.
So we are where we are and ... I'm with Bjorn who commented, after his car had been in the shop for a couple of months waiting for some bits, and no loaner available, "Tesla still #1 choice" ...