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EAP Removed After Vehicle added to Tesla Account

j_c_2001

Member
Sep 29, 2016
48
17
DC
Purchased my used 2017 Model S from a 3rd party dealer, having been advertised that autopilot was on it. Before the car was added to my Tesla account, saw that Enhanced Autopilot (EAP) was on it. After the car was added to my Tesla.com account, I noticed that it now only says “Autopilot”. I’ve seen others where this has happened. Since most likely the 3rd party dealer doesn’t have a receipt of autopilot purchase from original owner, I’m asking what steps I can take to get EAP back.

Luckily I took pictures of the main car screen with EAP activated (before car claimed on Tesla.com), and then regular Autopilot (after car was added to my Tesla.com account). Any assistance would be appreciated on getting EAP back, and thank you in advance.
 

MP3Mike

Well-Known Member
Feb 1, 2016
15,153
32,471
Oregon
Purchased my used 2017 Model S from a 3rd party dealer, having been advertised that autopilot was on it.

So they advertised it as having AP and you got AP, am I understanding that correctly? If so, it sounds like they knew that it wouldn't be keeping EAP. (You saw that the car showed EAP, but Vroom didn't advertise it.)

Luckily I took pictures of the main car screen with EAP activated (before car claimed on Tesla.com), and then regular Autopilot (after car was added to my Tesla.com account). Any assistance would be appreciated on getting EAP back, and thank you in advance.

Where did Vroom get the car from? If they bought it from Tesla, i.e. at auction, EAP was likely "removed" before the auction. (It is just that the car doesn't get updated to know that until the next owner registers it with Tesla, which Vroom doesn't do.) If Vroom bought it from a private party then EAP should have likely stayed. (But possibly not if the original owner hadn't paid for it but it had gotten activated on the car accidentally, which happened a number of times.) Did Vroom advertise that it had EAP, or did you just assume it based on what was reported on screen in the car?

I wish third party dealers would register the car with Tesla and/or Tesla would force those updates immediately to avoid these issues.
 

CapeOne

Member
Jun 14, 2016
791
499
New England
Purchased my used 2017 Model S from a 3rd party dealer, having been advertised that autopilot was on it. Before the car was added to my Tesla account, saw that Enhanced Autopilot (EAP) was on it. After the car was added to my Tesla.com account, I noticed that it now only says “Autopilot”. I’ve seen others where this has happened. Since most likely the 3rd party dealer doesn’t have a receipt of autopilot purchase from original owner, I’m asking what steps I can take to get EAP back.

Luckily I took pictures of the main car screen with EAP activated (before car claimed on Tesla.com), and then regular Autopilot (after car was added to my Tesla.com account). Any assistance would be appreciated on getting EAP back, and thank you in advance.

If it was sold as an AP car then I think you need to conclude EAP was showing only because Tesla had not yet deactivated the EAP before sending it to auction and selling to Vroom. If the car went from Tesla to auction to Vroom, it doesn't really matter what software may have been purchased by previous owner(s).

It if was sold by Vroom as an EAP car (in writing) then you'd have a case to argue a refund from Vroom equal to the value of EAP.
 

MP3Mike

Well-Known Member
Feb 1, 2016
15,153
32,471
Oregon
Is there a way for me to find out what the original owner purchased? That way I can show that documentation to Tesla?

You could track them down and ask them. But what if the car had multiple prior owners? You would have no idea which one bought EAP, or if it was accidentally left enabled on the original purchase but not paid for. But it won't matter if Vroom bought the car from Tesla, as once Tesla takes ownership of the vehicle they can make any changes to it that they want to.

But it seems like you are avoiding the most important question: What did Vroom advertise the car had? If they advertised AP, then you got what you paid for.
 
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j_c_2001

Member
Sep 29, 2016
48
17
DC
You could track them down and ask them. But what if the car had multiple prior owners? You would have no idea which one bought EAP, or if it was accidentally left enabled on the original purchase but not paid for. But it won't matter if Vroom bought the car from Tesla, as once Tesla takes ownership of the vehicle they can make any changes to it that they want to.

But it seems like you are avoiding the most important question: What did Vroom advertise the car had? If they advertised AP, then you got what you paid for.
@MP3Mike, on the CarFax it only has one owner listed. Also, when Vroom advertised it, it said Autopilot. I don’t think Vroom distinguishes EAP vs AP on their website.
 

BPeter

Member
Feb 2, 2019
537
529
Minnesota
Sorry, if Vroom bought it from Tesla at auction then it isn't supposed to include EAP. Vroom correctly advertised it as AP and not EAP.
There's not much you can do here.
 

j_c_2001

Member
Sep 29, 2016
48
17
DC
Guess the Tesla software control ability to remove software from used cars became a new revenue stream for them. Even after a used car is delivered by a dealer. I guess the car delivered “as-is” doesn’t apply to software in the car. Thanks everyone for your input, appreciate the insight.
 

galvatron

Member
Mar 15, 2020
113
70
98012
Guess the Tesla software control ability to remove software from used cars became a new revenue stream for them. Even after a used car is delivered by a dealer. I guess the car delivered “as-is” doesn’t apply to software in the car. Thanks everyone for your input, appreciate the insight.

If you can get the original window sticker, that would help your cause a lot. Then you need to find out if the vehicle passed back through Tesla between the original owner selling and you buying.

If it did NOT pass through Tesla, then you should have everything shown on the window sticker (it all transfers to you). If it did pass through Tesla, then all bets are off for the software features as Tesla is confirmed to be removing features when the car goes through them during resale process.
 

2101Guy

Active Member
Jan 6, 2020
1,352
1,179
USA
FSD/EAP is only guaranteed to transfer when you buy from Tesla and they clearly state on the paperwork that FSD or EAP is included.
Or, when buying DIRECTLY from a private seller.

Anything other than those two scenarios? Set your expectations and Assume the EAP/FSD will get yanked in the near future after buying
 

BPeter

Member
Feb 2, 2019
537
529
Minnesota
If you buy from at third party dealer who acquired the car as a trade-in then it will also transfer through that. The only time software features are lost is when the car is owned by Tesla in between. If someone traded it in to Tesla and it is sold at auction then it will only come with base Autopilot.
 

2101Guy

Active Member
Jan 6, 2020
1,352
1,179
USA
If you buy from at third party dealer who acquired the car as a trade-in then it will also transfer through that. The only time software features are lost is when the car is owned by Tesla in between. If someone traded it in to Tesla and it is sold at auction then it will only come with base Autopilot.
there have been more than a few cases of this not happening. Meaning, months later, Tesla does an audit, and removes the feature as the buyer didnt pay for it/wasnt licensed for it.

If this were me and I were purchasing from a third party dealer who was advertising the car as having FSD? Id personally get written guarantee/confirmation from that selling dealer that the FSD was going to remain with me/the car as long as I own that car.
 

BPeter

Member
Feb 2, 2019
537
529
Minnesota
there have been more than a few cases of this not happening. Meaning, months later, Tesla does an audit, and removes the feature as the buyer didnt pay for it/wasnt licensed for it.

If this were me and I were purchasing from a third party dealer who was advertising the car as having FSD? Id personally get written guarantee/confirmation from that selling dealer that the FSD was going to remain with me/the car as long as I own that car.

I believe those cases were cases where the feature was enabled but wasn't supposed to be as it wasn't ever actually paid for.
That can happen even in a direct private party purchase.

Were there cases where the original owner paid for EAP/FSD, traded it to a third party dealer (without going through Tesla) and then when it was sold from that dealer to a new owner it lost EAP/FSD?
 

2101Guy

Active Member
Jan 6, 2020
1,352
1,179
USA
I believe those cases were cases where the feature was enabled but wasn't supposed to be as it wasn't ever actually paid for.
That can happen even in a direct private party purchase.

Were there cases where the original owner paid for EAP/FSD, traded it to a third party dealer (without going through Tesla) and then when it was sold from that dealer to a new owner it lost EAP/FSD?
I seemed to have read quite a few threads on it on here (and other forums). For ex:






 
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