Easy entry doesn't move steering wheel

[marknei]

I've had my Model 3, long range, dual motor for about a month now. When I come to the car to get in and open the door, the steering wheel does not lift itself up making it a struggle to get in. My software is 2019.15.105. Yes, "Easy Entry" is enabled in my account and everything else works as expected except moving the steering wheel.

Does anyone have a solution for this problem (or is it an issue for service)?

Many thanks,
Mark

 

[thimel]

Easy entry simply acts as another user profile. When in the easy entry profile, have you moved the steering wheel to your preferred position for entry and saved it? If not, doing so will fix your problem.

 

[marknei]

Thanks. Problem solved.