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Easy entry doesn't move steering wheel

I've had my Model 3, long range, dual motor for about a month now. When I come to the car to get in and open the door, the steering wheel does not lift itself up making it a struggle to get in. My software is 2019.15.105. Yes, "Easy Entry" is enabled in my account and everything else works as expected except moving the steering wheel.

Does anyone have a solution for this problem (or is it an issue for service)?

Many thanks,

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