TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC
  1. TMC is currently READ ONLY.
    Click here for more info.

EERO Network not working with Tesla

Discussion in 'Tesla, Inc.' started by efusco, May 27, 2020.

  1. efusco

    efusco Moderator - Model S & X forums

    Joined:
    Mar 29, 2009
    Messages:
    5,421
    Location:
    Nixa, Missouri, United States
    I have a multi-level house with the only cable modem outlet being in a terrible bottom floor location in my home. I recently installed the EERO Mesh Network system (non-Pro version) in the home and it has been absolutely fantastic and had improved the strength of my network throughout my home. Where the Teslas are parked in the garage I had only 1 bar of wifi from my old router, but now shows full strength. Thus, I was excited about improved download speeds for software updates and such. The car recognized and easily connected to the Eero network and, I assumed, was working normally.

    However, when I got notification of the latest software update being available to download I attempted to do so, but while it showed that a download had started, it never progressed or completed on the EERO network. Eventually I just used my phone's hotspot and it downloaded without issue (albeit it took a while).

    I did find one other reference to this issue on Reddit, but no useful responses.
    Of note, the only other snafu I've encountered is that Netflix via my Amazon Fire that is connected via ethernet cable to one of the satellite routers will not work. Amazon Prime, YouTube, etc all work fine on the same device and a "network check" on the Netflix shows good strength. Apparently there can be an issue with "double NAT" which basically means that 2 competing networks are created that sometimes confuses certain applications like Netflix, Xbox, etc. Several recommendations to switch the EERO to "Bridge Mode", which I tried, but it seemed to create all sorts of other issues.

    So, to summarize--my EERO mesh network is fantastic, I have gigabit service so it's fast, but it's not working with my Teslas (my Model 3 and my wife's Model X) or Netflix via my Amazon Fire box.

    I do have tech support emails/calls out to both my ISP and EERO, but was hopeful that someone on here had already encounted and resolved the issue so I don't have to run the tech support 'unplug, wait, I'll have to move you to a level 2 support tech' BS.

    Thank you.
     
  2. bmah

    bmah Moderator, Model S/X, California Forums

    Joined:
    Mar 17, 2015
    Messages:
    3,821
    Location:
    Lafayette, CA, USA
    I don't know the answer personally, but some of us network geeks on this thread might be able to help:

    Wifi Router chatter

    Bruce.
     
    • Love x 1
  3. Msjulie

    Msjulie Active Member

    Joined:
    Jun 26, 2016
    Messages:
    2,425
    Location:
    Monterey Bay Area
    I have an eero base and 2 satellites and I am able to connect my car to one of them

    Note I have Band Steering (claims it does the 'right thing' for 2.4 vs 5g etc) and WPA3 enabled in the eero labs playground

    Edit

    I do not have my eeros (?) in charge of DHCP, they are in bridge mode. That duty is for our Ubiquiti Edgerouter.
     
  4. TechNeutral

    TechNeutral Member

    Joined:
    Apr 9, 2018
    Messages:
    16
    Location:
    Omaha, NE
    I
    I have eeros and a 2013 s and a 2017 x both connect fine and receive updates.
     
    • Informative x 1
  5. efusco

    efusco Moderator - Model S & X forums

    Joined:
    Mar 29, 2009
    Messages:
    5,421
    Location:
    Nixa, Missouri, United States
    I tried switching Eero to Bridge Mode and it seemed to mess everything up worse, but perhaps I was too patient for it to reboot.
     
  6. Msjulie

    Msjulie Active Member

    Joined:
    Jun 26, 2016
    Messages:
    2,425
    Location:
    Monterey Bay Area
    Do you have a device to take over DHCP and DNS duties? Eero will do those things but because our situation has both wifi and hard wired devices (not near where the Eeros are), it was easier to put in the Edgerouter in charge of everything.
     
  7. efusco

    efusco Moderator - Model S & X forums

    Joined:
    Mar 29, 2009
    Messages:
    5,421
    Location:
    Nixa, Missouri, United States
    I don't have anything else...I don't think. Cable Model connects directly to the first node of the Eero Mesh, no other routers connected.

    So, somewhere along the line things seem to have started working. I'm seeing decent connection speeds with my cars and the software auto-downloaded into my wife's Model X. Also, weirdly, Netflix started working on my Amazon Fire...

    This is why tech makes me crazy...
     
    • Like x 1
  8. Msjulie

    Msjulie Active Member

    Joined:
    Jun 26, 2016
    Messages:
    2,425
    Location:
    Monterey Bay Area
    @efusco So being in bridge w/the cable modem as the only device can be explained if it's not really a router (ie won't support multiple clients)

    Anyway glad it's working ;)
     
  9. Gman201

    Gman201 Member

    Joined:
    Nov 28, 2020
    Messages:
    41
    Location:
    Maryland, USA
    Mine is definitely not working. I’m going to try to connect to the Fios router’s WiFi directly.
     
  10. Msjulie

    Msjulie Active Member

    Joined:
    Jun 26, 2016
    Messages:
    2,425
    Location:
    Monterey Bay Area
    Mine works fine - I put my car on a guest network cause reasons and it connects fine every time. Note that there are some settings that supposedly help devices that don't reliably connect to 5GHz to connect to 2.4; that might be worth a try (find it in troubleshooting)
     
  11. 67King

    67King Member

    Joined:
    Feb 2, 2018
    Messages:
    309
    Location:
    Knoxville, TN
    About the only system we've been able to make work in our multi-level house, too. Never had any issues with the car and connecting with it.
     
  12. Kojak130

    Kojak130 New Member

    Joined:
    Feb 19, 2021
    Messages:
    1
    Location:
    Destin, Florida
    Any update on Eero Tesla connectivity? I'm having the same issue. Thanks! John
     
  13. efusco

    efusco Moderator - Model S & X forums

    Joined:
    Mar 29, 2009
    Messages:
    5,421
    Location:
    Nixa, Missouri, United States
    It inexplicably started working after a couple of days...
     
  14. Msjulie

    Msjulie Active Member

    Joined:
    Jun 26, 2016
    Messages:
    2,425
    Location:
    Monterey Bay Area
    What version? My car has had zero issues with the network since last August
     

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


    SUPPORT TMC