Okay, so I guess what you are saying is that 1/4 of the FAILS were due to the charge cord not reaching issues, not that 1/4 of the time the fail was caused by charge cord not reaching. Is that what you are saying?
I still think that there are some pretty horrible layouts of EA sites that do make make plugging in challenging. Which is kind of to be expected without standard charge inlet locations, although as I've said in the past, if charging stations were arranged using a gas station style island layout, probably all locations could be accommodated.
As to your specific issues with the studay:
1. So we are just going to hang poor Bolt drivers out to dry? Maybe the issue is not with the charging station but rather with the car, but an issue is an issue. That's going to come across as finger pointing. It needs to be addressed one way or another.
2. Okay, most of the time only one cable is required, unless of course you are at a site where you do actually need to use a specific cable. Again, seems like we are hanging certain vehicles out to dry here. I could be convinced that this kind of error should fall under the category of "cable won't reach", but if the test vehicle cannot reach the working cable, how are they to know whether that's the problem or not?
3. So again, we hang people out to dry that don't want to download an app and sign up for an account?
I think you missed the entire point I was making, and that is that there are several takeaways from the study. Is the study perfect? No. But don't throw the baby out with the bathwater. Acknowledge the fact that there is still a pretty severe reliability problem with these networks.
Plugshare checkins may have a negative bias due to the fact that people might be more likely to report a failed charging session rather than a successful one, This charging station near me in particular:
Sheetz | PlugShare has been going on about a month with mostly one out of the four chargers operational. That one has a 6.2 Plugscore. This one has a 4.8 Plugscore:
Pleasant Valley Promenade | PlugShare
Not that Superchargers are perfect either, but this is the one example in my area that somewhat consistently reports trouble, and that is usually slow charging speeds:
Rocky Mount Supercharger | PlugShare