First off, I wholly support Tesla and want them to succeed. Elon has famously made the above quote in various forms many times. If Tesla actually performed like this it would be great, but sadly, they aren't. I've become aware of many issues lately. One is that the high cost of parts and repairs to these cars after relatively minor accidents is so high that most of them are "totaled" by insurance companies. This has got to change ASAP or the cars will become difficult or even impossible to insure which will cause them to lose value. This in turn will endanger Tesla as a company. Tesla's parts policies are one issue; The prices are hardly low! While many are "competitve" with other luxury brands, many parts are outright insane. A friend of mine recently purchased a few parts for his car. I was shocked to see the costs of some of the items, one in particular is eggregious: These little plastic rivets: Tesla wants $7 for EACH ONE. These cost about the same for about 100 of them on the free market elsewhere. Even Lexus only wants $27 for a bag of 50. Tesla wants $350 for that same quantity! These are used all over the car and are easy to break, so they often need replacement. Here's the invoice: (sorry for all the redaction, but I'm trying to protect the privacy of my friend) I'm sorry Elon, but when you say "Our philosophy with respect to service is not to make a profit on service", it's hard to believe you with pricing like this! The other thing is Tesla's policy on collision repair. Tesla only will sell collision parts to "Tesla Authorized" body shops, of which there are many times only one allowed in a given area. This makes it an intentional monopoly, and why so many Teslas end up totaled by insurance companies. The "authorized" body shop knows it can charge pretty much anything it wants to, and combined with the high cost of parts, very few insurance companies are willing to pay. So now, major insurance underwriters are starting to realize the cost to insure a Tesla is very high. Many have classified the Model S as an "exotic" and the rates have gone up appropriately. Some companies are now apparently not even willing to insure them at all! So right now the Model S enjoys one of the highest resale values of any luxury make. However once the market discovers the cost of ownership is astronomical compared to other makes, the values will fall off a cliff. I don't want to see this happen! Tesla please FIX THIS NOW! This is on top of the poor performance many owners are witnessing at Tesla Service. I purchased a new Model S in June and it arrived with factory defects which STILL haven't been fixed. I've been repeatedly lied to by Tesla service employees and I still have unfixed issues on my "new" car. I'm about to put it up for sale because I'm worried it's value will soon plummet. I'd love to get it repaired before the next owner has to deal with it. As many threads here will show, there isn't even consistency from service center to service center. A part at one location can cost 100% more than one only 50 miles away. Why is this? Why are there 1 month wait times to get an appointment at the factory service center? How can Tesla hope to support a mass-market car like Model 3 with their service organization in the state it's presently in? The 2 models being sold now are considered high-end luxury models that should have red-carpet owner treatment. Instead I feel like I am a 1975 Lada owner!