Email from Tesla - Powerwall uses 3G Cellular Please connect to Wifi or Ethernet

[dancudds]

I received an email from Tesla telling me 3G is shutting down and to use the Tesla App to configure Wi-Fi. The instructions in the email are

• Open the Tesla app, find ‘Settings’ and select ‘Configure Wi-Fi'

On my iOS app, I don't have an option for 'Configure Wi-Fi' under Settings.

The Tesla website has a different set of instructions I also cannot find in the iOS app Connecting Powerwall to Wi-Fi | Tesla Support

 

[getakey]

Got this email today. Can't believe they used 3G in a product purchased in 2020

Starting in January 2022, many cellular service providers will retire their 3G networks. Your Powerwall currently uses the 3G network to access the internet and will need a Wi-Fi or Ethernet connection to ensure continued system performance. Without an internet connection, Powerwall will not be able to connect to the Tesla app, receive software updates or access remote support.

 

[getakey]

did not see your post as I just posted similar. Can Moderator combine?

 

[JTNWEvo]

LOL, just got this email today after having our Powerwalls installed literally 7 days ago. I expected better from Tesla. Crazy.

 

[jjrandorin]

did not see your post as I just posted similar. Can Moderator combine?

I think I was in process of combining when you made this post, actually.

 

[jjrandorin]

I received an email from Tesla telling me 3G is shutting down and to use the Tesla App to configure Wi-Fi. The instructions in the email are

• Open the Tesla app, find ‘Settings’ and select ‘Configure Wi-Fi'

On my iOS app, I don't have an option for 'Configure Wi-Fi' under Settings.

The Tesla website has a different set of instructions I also cannot find in the iOS app Connecting Powerwall to Wi-Fi | Tesla Support

Those instructions seem to be new. When we did this previously, we logged into the powerwall on its own wifi network (its usually broadcasting) and set it up there, at least thats what I remember.

I have mine hard wired to ethernet, and still got this email, so this obviously was a blast to everyone, not just to people who are using the 3G connection.

 

[getakey]

I received an email from Tesla telling me 3G is shutting down and to use the Tesla App to configure Wi-Fi. The instructions in the email are

• Open the Tesla app, find ‘Settings’ and select ‘Configure Wi-Fi'

On my iOS app, I don't have an option for 'Configure Wi-Fi' under Settings.

The Tesla website has a different set of instructions I also cannot find in the iOS app Connecting Powerwall to Wi-Fi | Tesla Support

Did you scroll down? Its near the end

 

[getakey]

So I went to Wi-Fi settings just to confirm it was connect to Wi-Fi. Pretty sure it has been as I see it in my network. I clicked scan for networks. Should not have as now it is disconnected!

 

[dancudds]

Did you scroll down? Its near the end

Thanks for merging - I did. On the iOS app I don't see any options for "Customize" or "Network Setup"

 

[Laketime]

Did you scroll down? Its near the end

I can't find it under settings either

 

[jrweiss98020]

Yes, it's a pity they cheaped out on the cellular connection. OTOH, who could have foreseen that the cellular companies would decommission 3G service so they could install 5G...

 

[jhn_]

Probably an app update coming, or something that will be enabled on the Tesla side of things to make the wi-fi settings section to show.
Definitely do not have it now with latest iOS app 21.39.1

 

[jhn_]

On the other hand, the app keeps timing out on me right now as every Tesla Energy user just got that email and is opening the app hammering the servers.

 

[EngineerType]

Just received the email. Very suddenly the Home Energy Gateway has lost connection and I can't see energy usage. Using IOS and the latest Tesla app I don't see any options to update network settings.

 

[Laketime]

On the other hand, the app keeps timing out on me right now as every Tesla Energy user just got that email and it opening the app hammering the servers.

Same- out of the blue mine keeps crashing.

 

[jhn_]

So I went to Wi-Fi settings just to confirm it was connect to Wi-Fi. Pretty sure it has been as I see it in my network. I clicked scan for networks. Should not have as now it is disconnected!

Are you the only one who sees the wi-if settings in the app?

What version of the app are you running?

 

[aesculus]

Thanks for merging - I did. On the iOS app I don't see any options for "Customize" or "Network Setup"

Not on the App. You have to access the gateway via the web browser. Look at your router to see what address has been assigned and then use that IP address. Note most browsers will object since there is not a valid certificate so go to Advanced and approve the connect. Then use your Tesla creds to sign on and go to Network to review or make changes like assigning fixed IP address etc.

 

[getakey]

21.39.1
On front page, it says "Connecting" but does not succeed.
I tried manually entering my wi-fi and it says "success", but front page does not update

 

[Pale_Rider]

Yeah my gateway is connected via Ethernet and can’t connect now either. Would be nice if they just sent us a new modem for the gateway. I liked being able to have backup comm if the internet was down…

 

[jjrandorin]

I think the app is currently crashing for all of us, at least as far as the energy part of it. Its crashing for me too, and now has a "server maintenance" notification. My system is connected via ethernet, so this isnt a "using wifi or cellular" thing for me.

Shrug.. I am going to go with the fact that they just sent out this email, and every single powerwall owner is now opening their apps, trying to scroll around, etc etc.