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Emergency Brake Recall Mobile Service

Discussion in 'Tesla' started by jim5359, Aug 30, 2017.

  1. jim5359

    jim5359 Member

    Joined:
    Apr 22, 2017
    Messages:
    40
    Location:
    San Jose, CA
    I received a voicemail from Tesla last week stating there was a recall on the Emergency Brake and they had the parts in. They wanted to schedule a mobile service where they came to me to fix it. So I called back to schedule and the person at the service center was confused. He put me on hold for a couple minutes and came back and said he'd have to investigate further because they don't provide ranger service out of their center.

    A couple hours later the original person who left the voicemail called me back again and scheduled the appointment to come to my work on Tuesday (yesterday). I told him I had called and the person was confused and he said the service center probably isn't aware of this new mobile service.

    On Tuesday I got a call right on schedule saying they were in the parking lot at my work. I went out to give him the keys and he said it would take about an hour and I was welcome to watch or he'd call me when it was done. So I went back to work and about an hour later he called to say it was done. I went out to get my keys. He said he also checked the tire pressure on all 4 tires.

    Overall a very pleasant experience. I knew about the recall but was planning on getting it taken care of at my next service visit, but this mobile service was super convenient. I got the impression this is not the same as the ranger service and may be a new service Tesla is offering. I live in the Silicon Valley, so I have 3 service centers close by and I don't think they offer ranger service.
     
    • Informative x 2
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  2. rhumbliner

    rhumbliner Member

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    Location:
    Las.Vegas Jackson.Hole Fish.Creek
    +1

    I also had that taken of yesterday. The Salt Lake City SvC sent a mobile unit up to Jackson and they took care of the brake and rotated my tires. I like the fact they are trying to perform more maintenance outside of the SvC.
     
  3. araxara

    araxara S-P85#3,218 X-90D#3,299

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    I had this brake service done on my Model X and also passenger airbag recall on my Model S. This was done by Ranger service in Tucson. It only took 1.5 hours for both items. There were 3 rangers doing the work. Of course, I could have insisted on taking 2 cars over 100 miles away to have this done, but obviously having this done at home was preferable.

    Tucson has several Rangers stationed here and they also share some service space with other auto repair facilities so they can also perform more traditional service center work locally.
     
  4. boaterva

    boaterva Supporting Member

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    Location:
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    So, overall, is there a special number you are to call (off the main Tesla number?) for Mobile/Ranger service, since I gather it's not booked/handled out of your local SC?
     
  5. jim5359

    jim5359 Member

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    Location:
    San Jose, CA
    In my case they called me, so I'm not sure if they have a separate number. When they left a message the callback number they left was the main number for one of the local service centers (Sunnyvale, CA). But when calling the main number they were unaware of this service. Because Northern California has good service center coverage I don't think they have typically offered Ranger service here.

    I received a callback a couple days after the service asking for feedback on the mobile service. He confirmed it was a new service and did refer to it as "Mobile Service". Perhaps it's just a rename of Ranger Service and they are expanding it into areas that already have good service center coverage. My theory is they are preparing for Model 3 sales and know they won't have enough service centers to handle them, so they are expanding the Mobile/Ranger service to accommodate.
     
  6. boaterva

    boaterva Supporting Member

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    Yeah, I do think it's been renamed to 'Mobile'. But interesting that the main number for the SC didn't know about it. Thanks!
     
  7. rhumbliner

    rhumbliner Member

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    Location:
    Las.Vegas Jackson.Hole Fish.Creek
    Ditto. But it was all handled thru the Salt Lake SvC
     

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