Tesla logic is simple - "deny most claims, save money". They will do some payouts, only so that there are people out there they can point to as "look, we paid", and sometimes those people will even defend Tesla on forums with "I got paid, so Tesla is honoring the recall". In my case I offered top ship them the original, Tesla supplied emmc chip so they can see for themselves it is dead, but still, they denied my claim with the same stupid link to FAQ. I sent them 2 emails since, about specifically why the claim was denied or a contact number for someone to talk to, gave each a couple of weeks for them to respond, but got no responses. One more going out tonight letting them know that unless I hear back by Monday, I will be filing a complaint with the Administrator of NHTSA, as per the instruction in the recall notice I received.Tesla’s logic in this case doesn’t pass the smell test. They knew for a fact that all MCU1s will eventually fail and so to deny on the ground that something else might have been broken in your MCU1 other than the eMMC makes no sense. I think that You can tell them that there is no evidence that it was something else that failed and without any evidence to support either case, which component would they think was the most likely to have failed?