I assume you don't have something akin to the Lemon Law
Yes we do (UK), well not sure its exactly the same, but ... "Trade Descriptions Act" entitles customer to get what they were told they would be getting etc etc
the airbag light came on and stayed on
(I've had my car nearly 3 years).
Tesla told me I must not drive it when that happened. I noticed it about a mile down the road after collecting the car from Service, presumably it was there when I left and I hadn't noticed ... Tesla neither ...
Car had been in for a headlight fault (I've never read of anyone else having a matching problem on this forum so lets assume it was a "One Off"). That introduced me to the daily courtesy phone call of "Parts arriving tomorrow" ... for a week. Give me a break ... in this day and age of just-in-time delivery I'm sure computer inventory systems know arrival time to the minute ... followed by a week of "parts arrived, your car is scheduled to go into workshop tomorrow" ... although before that when I dropped it off reception went through a whole rigmarole of asking me what was wrong, despite having a point-by-point email. "Oh I see in your email that you have provided a link to a YouTube showing the exact problem, thank you" ... once the engineer inspected it I got a call "Sorry, there doesn't seem to be any problem, can you explain it in detail"
"have you seen the YouTube I made specifically to show you?"
"What YouTube ..."
So, yeah, that was a month or so in the shop ... on the way to (my abortive attempt to) pick it up I phone ahead to ask for the car to be charged to 100% because I had a long journey ahead. "Certainly Sir". Not only was that not done, but the car wasn't even out-front, and a delivery vehicle prevented them getting it out for 15 minutes ...
Here's a tip. When you go to Tesla in the loaner to pick up your, fixed , car then on arrival put the loaner on charge and do not release the key until you are sure your car is in good shape. I had to get back in the same Loaner, luckily not yet reassigned ... but with much diminished range
Most recent annual service was nearly 3 weeks because it needed a new boot catch (it was only self-locking 60% of the time). That part took a couple of weeks to arrive ... why? ... mean time I'm driving around in their Loaner, which must be a nightmare for logistics ("Yeah. we'd love to give you a loaner, but some bloke in Suffolk is driving around in it ...")
Tesla have never solved "Static on radio" nor "Cold feet an hour into the journey" ("A quick test indicates that foot well temperature is as per specification", despite me saying "Give the car to someone doing a long personal trip at the weekend and see if they have a problem after an hours drive"), and after 18 months or so I gave up on getting them fixed. These are clearly not critical problems, but equally they aren't things that I expect in a £100K car. As my wife says "How come every loaner we have had has not had those problems". Tesla said at one point that the static would be fixed in a future software update ... and it was ... but the next update regressed the error, and it has never been fixed since. I'm a software engineer, if we had QA like Tesla we would be out of business; we are only a small company, yet we built automated regression testing for QA because clearly doing it manually was unreliable, and doing it manually every time was expensive, and we thought the investment to automate it was worthwhile. I never thought about the bad PR of NOT getting the QA right; dodged a bullet right there ...
Remember this one (of many)? The original 3-Slide Graphic Equaliser was changed to 5-slides. Whoopee! What's this, it forgets its settings every time I get out of the car? THAT got through QA?
Love driving it though, and would buy another (unless the rest of the EV makers do something impressive, which I thought they would, but they seem to be singularly failing).
Taycan next for me
I just hope Range Rover hurry up and put a whole battery in the Vogue,
When Jag talked of making a BEV I asked in this forum "Why don't they give Tesla a call" and the answer I got was "Pi$$ easy to build a BEV compared to an ICE, no need to buy the bits from Tesla"
yeah, well, "not as easy as you thought, eh?" Both iPace and eTron range disappointing - even with 7 years of tech improvements since MS launched ... iPace software a complete dogs breakfast ... significant variability on battery car-to-car, presumably because 3rd party supplier (supplierS?) inconsistency, either way it is now apparent that it is a risk for new BEVs ... but it seems to illustrate that that is the best those Makers could do
Maybe Porsche will make a great Version One, but I'm not in the market to roll dice on that one.
And my memory is long, life-long in fact, on being shafted by VAG. never going to buy anything from their stable ever again. Also not impressed that eTron launch delayed because the Boss was being slung into jail ...