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End of a love affair :(

Fellsteruk

Active Member
Feb 24, 2018
1,040
437
North West, UK
I’ve had my MX 6 months and almost 3 of them it’s been in the SC so I think your doing well :)

In all honesty sounds like you’ve had a bad experience. I’ve also had a number of issues then the body shop trashing my bodywork been in out in out shaken all about.

But I guess I’m lucky as I hand on heart have to say the SC have gone beyond to make me happy and sort all the issues an I think the build quality is much better on recent models but even mine a late 2018 had a few issues but they did sort everything, granted not quickly but for everything they did, I’m happy

I am dreading the value of any trade in, you’d get a lot more for that somewhere else let’s face it Tesla do not want any of our used cars and that trade in value says it all.
 

WannabeOwner

Well-Known Member
Nov 2, 2015
5,758
2,928
Suffolk, UK
Interesting that Tesla hey have done an end-of-quarter "unlimited Supercharging" for existing user trade-ins ... maybe they will pay more attention to loyalty-deals going forwards.
 

james80

Member
Mar 18, 2019
11
16
london
Fellsteruk, to be clear the service centre have been faultless. I genuinely feel for the poor guy who has to call every few weeks, knowing he is waiting an unreasonable time for the same news that I am.

They are courteous, understanding and remorseful for the way it’s all handled and they shouldn’t have to shoulder that burden. It’s not fair on them at all.

One certainly wouldn’t blame a nurse or even the emergency room if they weren’t sent the required medicines by the company that owns the hospital group.

That’s the point.

There should be some understanding at high level for the stress they are causing. both to the customers and for that matter the stress they are forcing on to the frontline staff that have to make excuses for the greedy policies.

It’s desperarley short term thinking to make customers that supported them (early or otherwise) suffer by implementing the obvious policy of prioritising parts to new cars for even newer customers.

As they produce more and more, if they stick to this greedy and locust like policy of eat-devastate-move on-repeat... it can only get worse as it will just create lots of one-time probably never-again customers.

Anyway. I’ve moaned enough. Life is too short.

I really hope that Tesla sort it out before this attitude affects their momentum as the products are certainly game changing and the game needs to change. I look at my 8 year old son who developed early onset asthma at about 2, when we lived in a very polluted part of London and long for a day when cars cleanly whisper past on the roads.

:(
 
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The stag

Member
May 22, 2016
54
21
Scotland
I reserved my Model X in 2016 and it arrived in April 2017.

I had some relatively forgivable issues when they delivered it (curbed alloy, issues with the leather on the passenger seat, dent in the frame near FWD, misaligned main front camera, crunching door mechanism and maybe a few other little ones)

I didn't really moan, despite it requiring a number of trips to the SC in the first few months of ownership and other than the inconvenience and the frustration of having to rock around in a smokey diesel jag X type loaner for a while and that the car came back twice without a fix for the door mechanism issues, which persisted until it finally crunched itself to death completely and required a full replacement. I just got on with it and forgot about the troubles, I was so in love with how great the Model X was.

Then about a year and a bit later the airbag light came on and stayed on. After numerous attempts with the call centres it was looking like it would have to go back in to the dreaded service centre as soon as I had the time to get it there, then after a software update in early Dec the main heater unit burned itself out (as did hundreds of others around the world apparently). So, I shivered my way in to the service centre.

So, a quick update… it’s almost April and it’s still in the service centre :(

In my 23 months of Tesla ownership, my model X has spent about 4 months in the service centre.

A week or two ago, missing my car and in a fit of madness, I enquired about buying a newer performance model and asked them for a price for trading in my existing one in. To my surprise Tesla came back to me and said that my less than 2 year old car that cost nearly £95k has a trade in value of £44k. (That’s an official figure from the sales centre.)

So.. my car is depreciating at about £500 per week. (I say again.. 4 months in the service centre)

A pretty brutal figure once you calculate the tax (income not road obviously), insurance, other costs etc

So, the hit of having my car in service for about 4 months is starting to look pretty unreasonable.

I just want to say that I love my model X and I've only ever given a glowing recommendation of the car itself.

As a car, it's excellent. fast, fun, clean, awesome.

But as a company, a luxury car company, Tesla has so much catching up to do.

We shouldn’t have to drive around wondering when something small is going to snap, crunch or go pop and it cost thousands and take months. That’s just not cool.

The reason for this rant, is that I would like to hear (privately) from any other owners that have had a similarly ridiculous experience and what resolution you came to with Tesla.

The (very nice guy) that leads the service centre team suggested that he had a £100 max authorisation last week when it came to restoring goodwill to customers. I'm not sure if he realised that my car lost 5 times more than that in a days it took him to get back to my email asking if Tesla thought it was reasonable) I should have suggested he puts on some new wipers as it eats them pretty quickly.

I'm also annoyed that they most likely will have let my battery run down to zero over the freezing months in Jan/Feb (it’s been totally dead on the app since Dec other than one single alert saying that charging was interrupted in Jan).

I'm sure I will attract enough fire just asking a question like this (I used to convince myself when reading so many similar stories that it probably wouldn’t happen to me) and I'm not asking for anyone to publish their experience and resolutions publicly, please email me privately on [email protected].

Before you criticise my exasperated rant on here.. ask yourself how you would feel in the same position.

It’s really not reasonable at all. I personally feel fortunate to be able to buy and own a car like the model X, but that doesn’t mean we should suffer with such utterly appalling customer service / experience and the lamentable handling of such matters by Tesla.

:(
Sorry to hear of your story mine is slightly different had a model s from 2016 amazing car not one problem or defect which I was shocked and the customer service team were amazing however I recently took delivery of 3 model 3s and omg what a complete disaster so many issues with paint and the customer service has turned into crap now what has happened to tesla in such a short time can’t wait for the other automakers to seriously compete with tesla hopefully it will send a lightening bolt up there you no what and start to believe loyal customers will never buy a product from them again a truly unbelievably bad experience in every way
 
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pdk42

Active Member
Jul 17, 2019
1,102
1,088
Leamington
It's threads like this that make me doubt my sanity on ordering a 3. Please can someone post something positive about Tesla after sales service? :)
 

Yev000

Active Member
May 3, 2019
1,364
962
Knaphill
Sorry to hear of your story mine is slightly different had a model s from 2016 amazing car not one problem or defect which I was shocked and the customer service team were amazing however I recently took delivery of 3 model 3s and omg what a complete disaster so many issues with paint and the customer service has turned into crap now what has happened to tesla in such a short time can’t wait for the other automakers to seriously compete with tesla hopefully it will send a lightening bolt up there you no what and start to believe loyal customers will never buy a product from them again a truly unbelievably bad experience in every way

That is the longest sentence I have ever read.
 

Thunderbird1

Thunderbird1
Jul 3, 2019
288
119
Warwickshire
I reserved my Model X in 2016 and it arrived in April 2017.

I had some relatively forgivable issues when they delivered it (curbed alloy, issues with the leather on the passenger seat, dent in the frame near FWD, misaligned main front camera, crunching door mechanism and maybe a few other little ones)

I didn't really moan, despite it requiring a number of trips to the SC in the first few months of ownership and other than the inconvenience and the frustration of having to rock around in a smokey diesel jag X type loaner for a while and that the car came back twice without a fix for the door mechanism issues, which persisted until it finally crunched itself to death completely and required a full replacement. I just got on with it and forgot about the troubles, I was so in love with how great the Model X was.

Then about a year and a bit later the airbag light came on and stayed on. After numerous attempts with the call centres it was looking like it would have to go back in to the dreaded service centre as soon as I had the time to get it there, then after a software update in early Dec the main heater unit burned itself out (as did hundreds of others around the world apparently). So, I shivered my way in to the service centre.

So, a quick update… it’s almost April and it’s still in the service centre :(

In my 23 months of Tesla ownership, my model X has spent about 4 months in the service centre.

A week or two ago, missing my car and in a fit of madness, I enquired about buying a newer performance model and asked them for a price for trading in my existing one in. To my surprise Tesla came back to me and said that my less than 2 year old car that cost nearly £95k has a trade in value of £44k. (That’s an official figure from the sales centre.)

So.. my car is depreciating at about £500 per week. (I say again.. 4 months in the service centre)

A pretty brutal figure once you calculate the tax (income not road obviously), insurance, other costs etc

So, the hit of having my car in service for about 4 months is starting to look pretty unreasonable.

I just want to say that I love my model X and I've only ever given a glowing recommendation of the car itself.

As a car, it's excellent. fast, fun, clean, awesome.

But as a company, a luxury car company, Tesla has so much catching up to do.

We shouldn’t have to drive around wondering when something small is going to snap, crunch or go pop and it cost thousands and take months. That’s just not cool.

The reason for this rant, is that I would like to hear (privately) from any other owners that have had a similarly ridiculous experience and what resolution you came to with Tesla.

The (very nice guy) that leads the service centre team suggested that he had a £100 max authorisation last week when it came to restoring goodwill to customers. I'm not sure if he realised that my car lost 5 times more than that in a days it took him to get back to my email asking if Tesla thought it was reasonable) I should have suggested he puts on some new wipers as it eats them pretty quickly.

I'm also annoyed that they most likely will have let my battery run down to zero over the freezing months in Jan/Feb (it’s been totally dead on the app since Dec other than one single alert saying that charging was interrupted in Jan).

I'm sure I will attract enough fire just asking a question like this (I used to convince myself when reading so many similar stories that it probably wouldn’t happen to me) and I'm not asking for anyone to publish their experience and resolutions publicly, please email me privately on [email protected].

Before you criticise my exasperated rant on here.. ask yourself how you would feel in the same position.

It’s really not reasonable at all. I personally feel fortunate to be able to buy and own a car like the model X, but that doesn’t mean we should suffer with such utterly appalling customer service / experience and the lamentable handling of such matters by Tesla.

:(
I have had the same with BMW hence swop to Tesla.
 

hcdavis3

HCD3
Supporting Member
Mar 3, 2019
2,292
1,498
02571
Sorry to hear of your story mine is slightly different had a model s from 2016 amazing car not one problem or defect which I was shocked and the customer service team were amazing however I recently took delivery of 3 model 3s and omg what a complete disaster so many issues with paint and the customer service has turned into crap now what has happened to tesla in such a short time can’t wait for the other automakers to seriously compete with tesla hopefully it will send a lightening bolt up there you no what and start to believe loyal customers will never buy a product from them again a truly unbelievably bad experience in every way
Put a period at some point in this post. Talk about a run on sentence.
 

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