First time Tesla owner here with a bit of a rant.
I was all set to take delivery of my brand new 7 seat model y on 6/23 between 9am-6pm. At around 10 am, I stepped out of the house to find the MY parked in my driveway. I was a little surprised that I didn’t get a knock on the door or any sort of notification, but after several months of waiting I was just super excited to finally have it. I quickly opened up the Tesla app, but it just kept saying connecting and eventually that servers were down. After quitting and reopening the app several times, still no luck.
Then it occurred to me. I live in an area with zero cell service and so the MY had no way to signal that it was delivered! It was incredibly frustrating knowing that Tesla locked the keys inside without verifying that the app would even work. I found myself in this bizarre catch 22. Without cell service, I needed the keys to access the MY, but needed the app to unlock the doors to get the keys!!!!
A simple knock on the door to hand over the keys, a heads up that the delivery was on it’s way so I could meet the delivery person, or better yet a question asking if there was cell service at the delivery location would have prevented all of this. Instead, it turned into a huge waste of time and resources for me and Tesla.
After raging for a few minutes, I calmed down and gave the service center a call explaining the conundrum. They kept trying to remotely unlock the door despite my explanation that there was no cell service and no way for anyone to connect. Eventually I was told that a mobile technician was coming ASAP to unlock the doors. Great!
I periodically tried calling the service center for an eta, but could not get a live person on the phone. After about three hours, I ended up calling Tesla road side service to unlock the doors. However, the person on the phone recommended having the car
towed to the local service center as using a slim Jim could possibly damage the brand new MY. So now I just needed to wait 90 minutes until the tow truck arrived.
After a few more calls to the service center, I was finally able to cancel the mobile technician since the MY was being towed to them. They insisted that I cancel the tow truck instead since the tech would be there “within a couple of hours”. Because I had already waited 3 hours, I told them that I wouldn’t cancel the tow truck until I got solid confirmation as to when I could expect the tech.
They eventually committed to 20 minutes and so I cancelled the tow. The technician showed up on time and spent about 45 minutes troubleshooting and trying to unlock the doors. He eventually gave up, apologized, and told me to get the car towed to the service center.
So……I called road side assistance again, but since I cancelled my prior tow I’d have to wait another 90 minutes. The tow truck eventually showed and dropped the MY off at the service center at around 5:00 pm. On the bright side, I was finally able to access the app and the MY since there was cell signal at the service center! However, the service rep wanted to take a look at the MY to make sure there weren’t any other issues.
Unfortunately, since it was already after 5PM they could not look at it and recommended that I leave it with them. To add insult to
injury, the app says that it won’t be ready until Friday 6/25 at 6:15! Not such a good introduction to the Tesla experience!
I was all set to take delivery of my brand new 7 seat model y on 6/23 between 9am-6pm. At around 10 am, I stepped out of the house to find the MY parked in my driveway. I was a little surprised that I didn’t get a knock on the door or any sort of notification, but after several months of waiting I was just super excited to finally have it. I quickly opened up the Tesla app, but it just kept saying connecting and eventually that servers were down. After quitting and reopening the app several times, still no luck.
Then it occurred to me. I live in an area with zero cell service and so the MY had no way to signal that it was delivered! It was incredibly frustrating knowing that Tesla locked the keys inside without verifying that the app would even work. I found myself in this bizarre catch 22. Without cell service, I needed the keys to access the MY, but needed the app to unlock the doors to get the keys!!!!
A simple knock on the door to hand over the keys, a heads up that the delivery was on it’s way so I could meet the delivery person, or better yet a question asking if there was cell service at the delivery location would have prevented all of this. Instead, it turned into a huge waste of time and resources for me and Tesla.
After raging for a few minutes, I calmed down and gave the service center a call explaining the conundrum. They kept trying to remotely unlock the door despite my explanation that there was no cell service and no way for anyone to connect. Eventually I was told that a mobile technician was coming ASAP to unlock the doors. Great!
I periodically tried calling the service center for an eta, but could not get a live person on the phone. After about three hours, I ended up calling Tesla road side service to unlock the doors. However, the person on the phone recommended having the car
towed to the local service center as using a slim Jim could possibly damage the brand new MY. So now I just needed to wait 90 minutes until the tow truck arrived.
After a few more calls to the service center, I was finally able to cancel the mobile technician since the MY was being towed to them. They insisted that I cancel the tow truck instead since the tech would be there “within a couple of hours”. Because I had already waited 3 hours, I told them that I wouldn’t cancel the tow truck until I got solid confirmation as to when I could expect the tech.
They eventually committed to 20 minutes and so I cancelled the tow. The technician showed up on time and spent about 45 minutes troubleshooting and trying to unlock the doors. He eventually gave up, apologized, and told me to get the car towed to the service center.
So……I called road side assistance again, but since I cancelled my prior tow I’d have to wait another 90 minutes. The tow truck eventually showed and dropped the MY off at the service center at around 5:00 pm. On the bright side, I was finally able to access the app and the MY since there was cell signal at the service center! However, the service rep wanted to take a look at the MY to make sure there weren’t any other issues.
Unfortunately, since it was already after 5PM they could not look at it and recommended that I leave it with them. To add insult to
injury, the app says that it won’t be ready until Friday 6/25 at 6:15! Not such a good introduction to the Tesla experience!
