HOTSPOT FOR CAR THIEVES
Imagine driving in your car feeling ice cold and hearing the wind coming though the back. You think you may have left the windows down and attempt to close them only to find they are already up. In the meantime you hear a disturbing sound of broken glass, turn and see a huge hole in the back passenger side window. You have just left the AMC Mercado and realize that while you were watching a movie thinking your car was safe under a parking lot lamp in front of the theater, the overpriced $20 movie has now cost you $520 (including damages) because your car was nefariously broken into. This was the FIRST time.
NEVER COMING BACK. My car has gotten broken into TWICE (2 Thursdays in a row) since I've gone to this movie theater. Luckily I don't keep anything valuable in my car (no laptops/bags visible). It seems like thieves break in just hoping there's something to steal. In the meantime I have to pay a $500 deductible every time it happens, so I'm out basically $1,000 for seeing 2 movies. Sorry, I'm not paying $20 every time I see a movie to get my car broken into.
Today I came out of a movie to find it was broken into again and a family 2 cars down from me had their back window broken and their laptop with family photos stolen. Its gotten to the point where I feel that its pretty much a 100% guarantee that someone will break into it next time.
The security around this theater is HORRIBLE, there are NO SECURITY CAMERAS, and the theater claims absolutely NO RESPONSIBILITY. In fact, it must happen a lot since the theater workers are unfazed by the complaints, like they're pretty much used to people coming in and reporting break-ins as though it happens every 30 minutes.
The bodyshop told me that they fix a lot of cars coming from this theater, especially Teslas. In fact, if you look at several other reviews on Yelp this is has been a HUGE problem here for years. This tells me that the company either doesn't read these Yelp reviews and/or doesn't care about the safety of their customers.
The Santa Clara cops/parking lot security are ABSOLUTELY USELESS and don't take crimes like this seriously. I know as a fact that they're aware this happens all the time here and yet all they do is direct you to go on their site to fill in a minor incident report.
DON'T come to this movie theater if you don't want to risk your car getting broken into and want to pay HUNDREDS of dollars getting them fixed. Movie watching should not be this expensive or distressing.