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Error: “Autopilot Safety/Convenience Features Unavailable”. Software update required.

afadeev

Member
Feb 28, 2019
694
629
NYC
This is a new one for me.
Curious if anyone has encountered an issue similar to mine, and what the Tesla SA solution to it may have been.

I picked up this error after an OTA software update did not install correctly in early/mid-December.

A few OTA updates and reboots later (I am currently on 2019.40.50.7), the issue has persisted.
It manifests itself as constant nagging error messages on both LHS and main parts of the screen: "Autopilot Safety/Convenience Features Unavailable". "Software update required. Contact Tesla Service". See pics below.

Tesla IMG_20200101_131817.jpg


Tesla IMG_20200101_131824.jpg


The practical effect is that all AP/TACC/AS/AP/Lane Assist as well as other safety and convenience features are all down.
The only two I really miss are cruise control (TA part is optional), and the current "speed limit" icon that I got used to relying on in Model 3, as well as all my other cars.

I did schedule a SC service appointment.
In my neck of the woods, the lead time is ~45 days, and I have ~10 more days to go before my time.
Has anyone run into anything similar?
How did it get resolved?

TIA,
a
 

Tam

Well-Known Member
Nov 25, 2012
8,924
7,716
Visalia, CA
...I did schedule a SC service appointment...

Usually, if it's a software problem, you can do a Service Center appointment and they should be able to resolve that over the air without having you wait to bring your car in.

I hope you can call Service Center up before then.

Good luck!
 

Skymogul

Member
Dec 14, 2019
31
81
Indiana, US
I picked up this error after an OTA software update did not install correctly in early/mid-December.
I’ve seen reports of this on reddit. The failed software update resulted in some components of the car having different software versions than others. In those cases, Tesla force pushed the update OTA to get everything back in sync and that solved the problem.
 
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