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Error [Car Name] (VIN) is no longer in your Tesla account.

Discussion in 'Model 3: User Interface' started by dEEt, Sep 28, 2019.

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  1. dEEt

    dEEt Member

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    So, ever since I tried opening the Tesla App (version 3.10.0) on my phone while the V10 update was in process I've been getting this error:

    "Error [Car Name] (VIN) is no longer in your Tesla account. You have been signed out."

    Everything looks OK on the Tesla website.

    I can sign back in to the App and everything appears to be fine... (although each time I have to re-enable Touch ID and all the notifications)... but then after a few hours if I look at the Tesla app again, I get the above error again and am signed out.

    This doesn't happen every time, but it appears to happen if I haven't been in the Tesla App for a longer period of time (hours).

    In the last 12 hours, this has happened 3-4 times.

    Note: The App was also updated yesterday to 3.10.0 - around 6 hours before the car was updated to V10. So it may be an App (3.10.0) problem and not a firmware (V10) issue.

    Is anyone else having this problem?
     
    • Like x 1
  2. Revelation

    Revelation Member

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    Yep, rebooted my phone and the problem went away.
     
    • Like x 1
  3. r0xx0r

    r0xx0r Member

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    That message gave me heart attack few times this week lol.
     
    • Like x 2
  4. dEEt

    dEEt Member

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    Gave rebooting a shot.

    So far so good.

    Thanks for the tip.
     
    • Like x 1
  5. SalisburySam

    SalisburySam Supporting Member

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    Same thing the first time I opened v3.10.0 on my iPhone7. I closed the app, re-opened it, and all was good. Hasn’t happened since. Car is still on v32.2.2.
     
  6. animorph

    animorph Active Member

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    I noticed it when first opening the v3.10 app on both of our phones, but switching between our Teslas in the app was enough to clear the problem. The apps have been fine since.
     
  7. dEEt

    dEEt Member

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    Based on everything in this thread, it's an app v.3.10.0 issue and not a firmware v.10 issue.

    I haven't had any additional issues since rebooting the phone. (I'll have to remember to try that the next time the app starts acting "funky".)
     
  8. Rockster

    Rockster Active Member

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    Happened just once to me.
     
  9. jjrandorin

    jjrandorin Another BMW convert

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    yes, happened to me several times yesterday. I was still logged into my solar but the car disappeared.
     
  10. notAnExpert

    notAnExpert Member

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    I’m not sure if rebooting the phone is what fixes it. I had this issue happen to me once yesterday. I didn’t reboot my phone, but tried the app on my wife’s phone (same Tesla account). That worked. Then I went back to my phone and it started working. So I suspect this issue was caused by some momentary server side flakiness.
     
  11. wayoutwest

    wayoutwest Member

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    Happened to me on iOS13 and i do NOT have v10 yet, so i think it is an app issue as well.
     
  12. 640k

    640k Member

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    this happened to me and it logged me out. once i logged in, the car was there. after the recent app update, it seemed to "forget" there was a car linked to the account because i wasn't getting notifications. i had to select the car from available cars in order for them to work again.
     
  13. WilliamG

    WilliamG Active Member

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    Everything you stated happened to me, too. Was perplexed because my wife’s iPhone was getting notifications but mine wasn’t. Had to select my car again.
     
  14. SMAlset

    SMAlset Well-Known Member

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    Same here but slightly different message for both my car and my husband's. This was on Friday, 9/26.

    "ERROR Model _ (VIN) is no longer in your Tesla account. (OK Button)" That was it. I was able to switch cars on my phone app (which had been updated recently to the new iOS version). I checked my online account using my laptop and saw I was logged in and my car was there. Something similar happened to my husband's account and we thought it was weird. Later we were prompted I think to sign into our app again and it seemed to have cleared it up.

    Last night we both received our 2019.32.11 v10 updates and notifications were working on our phones so figure it was a glitch and no biggie.
     

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