Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.
Register

Error on uploading 2nd owner driver license

ZooSean

ZOO
Feb 16, 2018
859
289
Markham, Canada
The 1st owner driver license picture (front and back) and 2nd owner driver license back page uploaded fine. Just 2nd owner driver license front page could not be uploaded. I try the three different browser, same problem. I tried reset Cable modem as well as even try to VPN to US, all same..

BTW: I am a Canadian.
 

boaterva

Supporting Member
Supporting Member
Apr 2, 2016
7,573
3,746
Northern Virginia, USA
The 1st owner driver license picture (front and back) and 2nd owner driver license back page uploaded fine. Just 2nd owner driver license front page could not be uploaded. I try the three different browser, same problem. I tried reset Cable modem as well as even try to VPN to US, all same..

BTW: I am a Canadian.
I would assume you could upload all the documents you want, but perhaps the size of the attachment could be an issue for some reason? The VPN or modem would not be it.

Try logging out, close browser, and starting over?
 

ZooSean

ZOO
Feb 16, 2018
859
289
Markham, Canada
I would assume you could upload all the documents you want, but perhaps the size of the attachment could be an issue for some reason? The VPN or modem would not be it.

Try logging out, close browser, and starting over?


I have tried everything, including different computer and even with my mobile phone (iPhone X). All the same, just saying uploading forever with uploading 2nd owner driver license front page.
 

T3SLA2018

Member
May 8, 2018
10
8
Toronto
Common problem.

I too am Canadian.

Tesla knows about this problem.

I too used different browsers.

Finally...what worked was using my iPhone. I logged onto Tesla through my safari app on iPhone and uploaded using the iPhone and somehow it worked.

Goodluck. But don't stress it, as Tesla notified my that this will not interrupt the build schedule and someone will eventually call u and you can do all this over the phone.

Have fun! I can't wait to pick up my Model 3
 

Products we're discussing on TMC...

About Us

Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.

Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


SUPPORT TMC
Top