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Anyone else having a problem ?

move had Rolec and EV.energy for nearly a year now and it has been generally good, With any issues promptly sorted via their app email service.
Recently it’s not been so good, the problem I have is that the smart charging function just won’t work or charge my car ... I’ve done the reset and logged in and out of the app but still nothing. The only way I can get my car to charge is to use it as a dumb charger (I know I can use the car to determined the times to charge)
Just wondering if anyone else is having the same issue as they aren’t being that good at coming back to me on this one

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