Just relaying my experience in case it helps someone else.
I installed the EV Offer auto-frunk on my '21 MYLR5 last August, and it worked perfectly up until about a week ago. I went to open it to show off to some coworkers, and I heard the OEM latch actuate and saw the arms try to lift the frunk, but it wouldn't open. I tried pushing down on it and pulling up on it when actuating, but nothing worked. Tried pulling on the manual release, but the cable didn't budge.
Tesla mobile service came out and they tried to use one of their airbags to open it, but it wouldn't budge. He tried messing with it for a good 30-45 min before he gave up and made me an appointment to bring it into an SC where they could look at it closer.
I engaged EV Offer support (probably what I should have done first) and they sent a video of how to use two pliers to get more leverage when pulling the manual release cable. This method did give me more leverage.....to the point that the cable snapped. They then suggested I cut the cable between the latch motor and the latch by going through the wheel well. After removing the wheel and the plastic wheel well liner, I was able to snake my arm in, find the latch motor, and very carefully cut the cable (I wasn't thrilled about using cutters in such a small area with lots of wires around). I tried to open the frunk again, and it popped right up.
So now the frunk will open and close itself, but I have to manually latch it. Support said they'll send me a new motor. All things considered it could have been a lot worse, but this was my second positive experience with EV Offer support.
I installed the EV Offer auto-frunk on my '21 MYLR5 last August, and it worked perfectly up until about a week ago. I went to open it to show off to some coworkers, and I heard the OEM latch actuate and saw the arms try to lift the frunk, but it wouldn't open. I tried pushing down on it and pulling up on it when actuating, but nothing worked. Tried pulling on the manual release, but the cable didn't budge.
Tesla mobile service came out and they tried to use one of their airbags to open it, but it wouldn't budge. He tried messing with it for a good 30-45 min before he gave up and made me an appointment to bring it into an SC where they could look at it closer.
I engaged EV Offer support (probably what I should have done first) and they sent a video of how to use two pliers to get more leverage when pulling the manual release cable. This method did give me more leverage.....to the point that the cable snapped. They then suggested I cut the cable between the latch motor and the latch by going through the wheel well. After removing the wheel and the plastic wheel well liner, I was able to snake my arm in, find the latch motor, and very carefully cut the cable (I wasn't thrilled about using cutters in such a small area with lots of wires around). I tried to open the frunk again, and it popped right up.
So now the frunk will open and close itself, but I have to manually latch it. Support said they'll send me a new motor. All things considered it could have been a lot worse, but this was my second positive experience with EV Offer support.