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EV Offer Power Frunk Issues

I installed the EV Offer (Tesla Offer) power frunk kit in my 2013 MS85 back in June when someone here was nice enough to arrange for a 20% discount for a group buy. Kit was very impressive and generally went in easily enough and the EV Offer folks were very helpful with a few technical questions I had via the Telegram app. About a month ago, the motor that pulls the lid down to latch on closing stopped working - the cable broke and the motor itself stopped coming on. Once again the tech folks at EV Offer helped out and sent me a replacement motor however their response time went from very impressive to extremely slow and annoying - often taking several days to respond to my questions.

Now I've finally received the replacement motor and had the chance to install it. The motor is now working again but the lever it moves to pull the lid closed and into the latch is in the wrong place and blocks the lid from closing. This means it not only doesn't work but I can no longer close it manually because the lever is in the way. I've sent EV Offer several messages via Telegram (the ONLY way they communicate with customers) and have yet to receive any response. While it's only been several hours, I'm now stuck with a car I can't drive until they tell me how to fix it or I go back in and remove/disable the motor again. I can't wait several days to a week for them to decide to look at their incoming tech help line so I'm asking here if anyone has any experience with this kit on the early pre-facelift RWD cars and might have any suggestions.
 
Quick update: EV Offer responded overnight with a suggestion about sliding their extra latch bracket to the left side of the car as far as possible. This is definitely the right direction and did lessen the interference but it is still not working. Waiting for another suggestion from them. In the meantime, I'm going to have to remove their closing bracket in order to drive the car.
 
Well EV Offer came through in the end.

After my last post, some additional fiddling got the latch so that I could close it manually so I didn't need to remove or disable the latch. Yesterday they provided the procedures to change the closing speed and closing force settings which in combination, seems to have resolved the issue.
 
They seem to be in Hong Kong which explains the wait to hear back. Did your shipment come from the US or abroad? I'm thinking of getting the power frunk and their light kit rear bar for my 2015 S.
Yes, I do believe Hong Kong is correct. My replacement did come from overseas but I couldn't really tell where. Interestingly, they do have a US address to return faulty parts so I didn't have to pay international shipping which was nice.
 
So I sign up for telegram yesterday, didn't really want to, but had some questions before I plunk down $1000 on several items.

Questions ignored and the sale is over apparently.

Edit, and 2 minutes after I typed this, they signed in to telegram at noon EST (prob 1am HK time).
 
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So I sign up for telegram yesterday, didn't really want to, but had some questions before I plunk down $1000 on several items.

Questions ignored and the sale is over apparently.

Edit, and 2 minutes after I typed this, they signed in to telegram at noon EST (prob 1am HK time).
The time zone difference did make things a bit challenging at times but once they respond, they were always very helpful. I'd ask if they can extend the sale price as you had questions you wanted answered first. The worst they can do is say no but you might luck out and get both answers and the better price.
 
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Ordered. Took a while for telegrams to be answered, and then I check my phone and they answered hours previously - no notifications from telegram hopefully I don't have to use that app often, not a fan.

They were nice enough to give me a coupon for the amount prices changed while waiting for my questions to be answered. I did order everything they had for the old S. Express shipping was a small enough percentage more.
 
I'm in the process of installing the Variant B for my 2016 MS facelift too. Unfortunately when I try to close the hood, it does not latch completely because of the front hook; but it will when I manually push it down from open. Was this your same issue with that lever blocking your hood from going down?
 
I'm in the process of installing the Variant B for my 2016 MS facelift too. Unfortunately when I try to close the hood, it does not latch completely because of the front hook; but it will when I manually push it down from open. Was this your same issue with that lever blocking your hood from going down?

Read this for others who have had a similar issue (albeit with 2021+). Power Frunk Group Buy - MS Refresh LR/Plaid
 
Sounds very similar to my issue when installing the replacement motor. I was able to solve it by a combination of increasing the closing force, increasing the closing speed, and adjusting the cable travel so that the lever that pulls the hood down the last little bit into the latch is both out of the way when it first comes down and then pulls it down the greatest possible distance.

To adjust the first two controls, you push and hold the button on the control module and then do various things once it beeps. I don't recall the exact procedure and it is possible it is slightly different in different versions of the kit so I would ask their tech support for the correct procedure for your unit. Exactly which of these adjustments was the most important in solving my issue, I don't know. It's possible I really only needed to do one or two of them and your situation may be similar.
 

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