TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

EVannex

Discussion in 'Model S: Interior & Exterior' started by themacs, Dec 30, 2014.

  1. themacs

    themacs Member

    Joined:
    Nov 28, 2014
    Messages:
    83
    Location:
    san clemente, CA
    Does anyone know the telephone # or how to contact:

    EVannex
    5051 NW 13th Ave., Ste D
    Pompano Beach, FL 33064

    I want to order some items but have a question and their "contact" information does not work. It keeps throwing errors.

    Does anyone have any experience with the wheel protection kit?

    Thanks for any help.
     
  2. SteveS0353

    SteveS0353 Member

    Joined:
    Aug 23, 2014
    Messages:
    362
    Location:
    San Diego, CA
    I bought the Wheel Bands from the EVannex site, but I have not tried to contact EVannex, so can't help you with that.

    I eventually removed the Wheel Bands and installed Rim Blades instead. IMHO, they are easier to fit, and do a better job of protecting the wheel. There is more information and photos in the thread -> #17
     
    • Like x 1
  3. Gizmotoy

    Gizmotoy Active Member

    Joined:
    Sep 16, 2013
    Messages:
    3,330
    Location:
    Bay Area, CA
    Their email address for questions and information is [email protected] . I'd try that. They're on Twitter as well, which is another option. No phone number that I'm aware of.
     
  4. dweeks

    dweeks Member

    Joined:
    Aug 26, 2014
    Messages:
    217
    Location:
    Flagstaff, AZ

    I had the same problem as you did with the contact form on the web site.

    Try this guy:

    Javier Barrero
    Customer Service
    [email protected]
     
  5. themacs

    themacs Member

    Joined:
    Nov 28, 2014
    Messages:
    83
    Location:
    san clemente, CA
  6. djhoch

    djhoch Member

    Joined:
    Jan 2, 2018
    Messages:
    7
    Location:
    Winter Park, FL
    I sent an email to Javier Barrero, but it was returned saying his email address is no longer valid. I also sent an email to Matt Pressman at [email protected] and it was not returned, so I assume it was delivered. Having said that, I have still not had a reply from them, and I have tried their "Contact Us" link on their website several times over the past couple of weeks, so I'm having serious concerns about this company.
     
    • Like x 1
  7. IchDochNicht

    IchDochNicht Member

    Joined:
    Sep 4, 2016
    Messages:
    75
    Location:
    Bay Area, CA
    Aftermarket companies like EVANNEX are usually small, and often run as side businesses. They don't have a 24x7 call center or email support, as the people running such companies usually have a life as well. I know, because I used to run a small company like this, many years ago for a different type of vehicle...

    Having said that, I just received my first shipment from EVANNEX, and was impressed by the out-of-the-box experience. Everything was neatly packed, there was good documentation, and everything followed the EVANNEX corporate identity. I was quite impressed!
     
  8. djhoch

    djhoch Member

    Joined:
    Jan 2, 2018
    Messages:
    7
    Location:
    Winter Park, FL
    The email I sent yesterday addressed to Matt Pressman, at Evannex, got a response this morning. For anyone having problems getting a response using the Evannex.com contact email, try sending to: [email protected].
     
    • Like x 1
  9. Jimmy 1

    Jimmy 1 Member

    Joined:
    Mar 5, 2016
    Messages:
    572
    Location:
    Tallahassee, FL
    I bought a couple of items, not a great experience. Overpriced and not well manufactured. There are other vendors with excellent customer service to mess around with is one.
     

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


    SUPPORT TMC