EVE for Tesla App [reported issues with functionality and support]

[Radlaw]

Has anyone checked out EVE for Tesla app (EVE For Tesla | Premier Dashboard Experience For Your Tesla Model S, Tesla Model X, Tesla Model III | Powered by Evolved Vehicle Environments)? I looked into it, installed it and can't get it to work on my model 3. I even got the premium version. If someone has, let me know the secret on how to get the full screen display, and if they feel it has any value.

 

[TX_M3P+]

Did you read through their FAQs page?

EVE For Tesla | Premier Dashboard Experience For Your Tesla Model S | Powered by E.V.E.

1. How do I use EVE For Tesla once I signup?

To use EVE For Tesla in your vehicle simply open your Tesla browser and go to EVE For Tesla v3.0.9.83. You will be asked to login the first time and then taken directly to your dashboard.

2. Do I need to install any software in my car?

No. Although EVE For Tesla looks and performs much like a native app, the dashboard experience uses your car’s built in web browser. Designing the platform this way allows you to reap the benefits of; continual updates, access to new apps as they become available, new features and system enhancements without the need to update your cars software or hardware. Your dashboard will always be up to date with the newest apps and features, every time you use it.

 

[Radlaw]

Thanks. Does that also work for Model 3? I looked at FAQ again and did not see this. Thanks again: it worked. I used "Model3", instead of "ModelS.

 

[wlrd08]

I am going to use Eve to connect to my Liftmaster garage door for IFTTT integration with MyQ not sure what else Eve plays with but for me that will be my main use

 

[Poboxjosh]

I am going to use Eve to connect to my Liftmaster garage door for IFTTT integration with MyQ not sure what else Eve plays with but for me that will be my main use

I’m looking to do the same have you made any progress?

 

[TLLMRRJ]

I don't get most of those apps. They would only be useful if you didn't own a smartphone, but who owns a Tesla but doesn't own a smartphone? I mean a calculator app, really??

 

[Radlaw]

I am going to use Eve to connect to my Liftmaster garage door for IFTTT integration with MyQ not sure what else Eve plays with but for me that will be my main use

Doesn't your car do that without any app? Mine does.

 

[KenC]

I don't get most of those apps. They would only be useful if you didn't own a smartphone, but who owns a Tesla but doesn't own a smartphone? I mean a calculator app, really??

Some people just want a big touchscreen for their clock.

 

[Marius A]

Some people just want a big touchscreen for their clock.

Tesla: "We built a $40k car which can drive itself ii certain conditions and accelerate faster than almost all existing cars in production"
Owners: "But can it multiply two numbers?"

 

[jb76006]

AVOID this company. Nonexistent customer Service. I sent my cancel subscription request within 2 weeks after I saw the install not working as advertised. Guess what, they billed me again the next month. I had also called and had to leave several messages (they never answer the phone). No call backs or emails. Crickets. I filed a dispute with my credit card against their recent charge.
See this in the Model S post: EVE Tesla App - In my opinion, avoid this Scam Company

 

[Jemez Fred]

Not a useful app for my Model X. I am just another fool who did not read all the warnings on another thread not to do business with these people. They show a contact number that takes voicemails but does not respond. They show an email address that gets no response. They have a page that lets you try to cancel - no effect. I am now disputing their most recent charge with my bank and asking to block future charges. I will probably have to get a new card, and resetup all the other people that are allowed to charge to it. It's not worth it, especially if you have an older MCU that takes forever to load their app. AVOID!

 

[pwoneill]

AVOID this company. Nonexistent customer Service. I sent my cancel subscription request within 2 weeks after I saw the install not working as advertised. Guess what, they billed me again the next month. I had also called and had to leave several messages (they never answer the phone). No call backs or emails. Crickets. I filed a dispute with my credit card against their recent charge.
See this in the Model S post: EVE Tesla App - In my opinion, avoid this Scam Company

 

[pwoneill]

I have to agree about the nonexistent customer support. Actually, I'm wondering if it's a nonexistent product. I paid the $50 bucks in October 2020 and have to say I'm terribly disappointed. The set-up has failed on every attempt with both the basic and the paid version. Customer support is literally non-existent - email or calling...there's just nobody home...........nobody..............crickets. I don't know if the company has gone out of business or not. They did take my money though...I'm having a memorial for my $50...don't think I'll ever see that again. I'd be interested if anyone had any success on their M3. I wanted it to open my garage door...I can't even get EVE to open the app! Anyway, caveat emptor! I don't recommend that you spend any money on this company unless you can get the free version to work.

 

[tren01t]

AVOID this company. Nonexistent customer Service. I sent my cancel subscription request within 2 weeks after I saw the install not working as advertised. Guess what, they billed me again the next month. I had also called and had to leave several messages (they never answer the phone). No call backs or emails. Crickets. I filed a dispute with my credit card against their recent charge.
See this in the Model S post: EVE Tesla App - In my opinion, avoid this Scam Company

I concur. Had the same experience. Disputed with credit card company and won after the first month of stupidity. I would treat it like was Talos IV (Star Trek TOS reference)

 

[jjrandorin]

(Moderator note: Due to multiple people reporting issues both with getting the app to work and getting refunded, I am going to edit the thread title to include the words - "reported issues with functionality and support").

 

[Jalapeno]

AVOID this company. Nonexistent customer Service. I sent my cancel subscription request within 2 weeks after I saw the install not working as advertised. Guess what, they billed me again the next month. I had also called and had to leave several messages (they never answer the phone). No call backs or emails. Crickets. I filed a dispute with my credit card against their recent charge.
See this in the Model S post: EVE Tesla App - In my opinion, avoid this Scam Company

Good to know. I was looking at this as a possible solution.

 

[GeorgeSt]

AVOID this company. Nonexistent customer Service. I sent my cancel subscription request within 2 weeks after I saw the install not working as advertised. Guess what, they billed me again the next month. I had also called and had to leave several messages (they never answer the phone). No call backs or emails. Crickets. I filed a dispute with my credit card against their recent charge.
See this in the Model S post: EVE Tesla App - In my opinion, avoid this Scam Company

That is my experience currently... I'll stop trying to update from free... no response to emails or phone calls.

 

[G-Force75]

So many issues. As a new user, it's very confusing to get it set up and even now, the free version simple doesn't work whatsoever. Not even worth counting the ways the UX rules were broken, but they obviously lack the skills to build something seamless. Stay away.

 

[RAMcycle]

I have to agree about the nonexistent customer support. Actually, I'm wondering if it's a nonexistent product. I paid the $50 bucks in October 2020 and have to say I'm terribly disappointed. The set-up has failed on every attempt with both the basic and the paid version. Customer support is literally non-existent - email or calling...there's just nobody home...........nobody..............crickets. I don't know if the company has gone out of business or not. They did take my money though...I'm having a memorial for my $50...don't think I'll ever see that again. I'd be interested if anyone had any success on their M3. I wanted it to open my garage door...I can't even get EVE to open the app! Anyway, caveat emptor! I don't recommend that you spend any money on this company unless you can get the free version to work.

I had a similar experienc. The Tesla browser will not open the website due to failed credential. The support number gets a response line no longer in service and the support email gets rejected with no known recipient addres.