They have emailed me thrice today since I last posted suggesting that they would refund the deposit if i cancelled the order. I think they are keen to see the back of me. Threatening me that they would cancel the order if they didn't receive the payment within 48 hours but also telling me that now they can't confirm whether or not the car had been registered before and suddenly changing the terminology that you would be the "first private registered keeper" and we can't confirm whats on V5C today.
Apart from all the lies they have said including when i was booking that it comes with new warranty, it boils down to some simple facts that at the time I booked this car and ever since:
1-This was the only ex-demo car advertised by Tesla in the UK (and actually every other country that I checked) where the 50k miles warranty didn't say (total miles) and battery warranty did. This was further confirmed by their online chat to say it comes with full additional 50k warranty
2- This was the only car advertised by Tesla in the UK (and actually every other country that I checked) which did not have the model year in the advert
3- This was the only car advertised by Tesla in the UK (and actually every other country that I checked) which did not have the expiry date of warranties
4- This was the only car advertised by Tesla in the UK (and actually every other country that I checked) where a used car warranty was modified (changed from unlimited warranty to 150K i.e. changed from a used car warranty to look like a new car warranty without any explanation apart from because we can.
5-This car was advertised in new car section but deemed to be used later on without specifying this in the advert or any other communication thereafter until i raised complaints.
6- This was the only car advertised by Tesla in the UK (and actually every other country that I checked) where a used car warranty was not specified on the advert. This implies that this information was withheld and not made apparent even after I complained until a few days to deliberately give the impression that this is still being treated as a new car (ex-demo).
7- Attempts to raise concern were discouraged by saying that the concern was invalid.
8- attempts to belittle the consumer were made by saying stupid things like the tab 2017 digits i mentioned above
9- Now threatening behaviour is being used to pressurise by saying pay now else we will cancel the order.
now they call it "a bit of confusion", I call it deliberate mis-selling verging on fraud (thats for the court to decide)
They could have just said sorry, we messed up, this is what we have learned, this is what we will do and here is a bottle of bubbly for your troubles...but the have chosen to be rude, unapologetic and devious...
drafting a letter to trading standards.. making an interesting read so far..
Can we name a charity please where I can donate the £100 refund I get back, when and if I do..