Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.
Register
  • Want to remove ads? Register an account and login to see fewer ads, and become a Supporting Member to remove almost all ads.
  • The final cut of TMC Podcast #34 is available now with topics timestamped. We covered Tesla's rollercoaster prices, Toyota pushing junk science, Mike's new Model 3, Optimizing track mode for snow driving, FSD V11 apparently coming by the end of this week, and more. You can watch and check out the chat replay on YouTube.

Excessive Tesla service charge for faulty charger door? Could use some input.

Hi - could use your input on this invoice to change out a faulty charger door on a 2015 Model S.

I get that it's $175/hour but then there's an extra labor charge for $105. If the mobile tech was there for less than an hour should they be charging me the extra $105?

$280 labor charge seems excessive, but would love to know what you think.
 

Attachments

  • Screenshot 2022-07-29 073134.png
    Screenshot 2022-07-29 073134.png
    121.7 KB · Views: 69

MP3Mike

Well-Known Member
Feb 1, 2016
20,451
51,954
Oregon
Exactly what @GtiMart said, with the addition that Tesla doesn't charge actual hours, they charge "book time" which is common in the automotive world. Sometimes it goes faster than book time other times it takes longer, but you always pay just the book time. It is one of the things listed on the invoice:

Labor charges are not based solely on actual service personnel’s time but are aggregate prices for specific services or repairs, which may include flat rates based on industry manuals and vehicle condition;
 
  • Informative
Reactions: GtiMart

About Us

Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.

Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


SUPPORT TMC
Top