I ordered a new Gen 3 WC with the 18 ft cord on Aug 20th, it was shipped on the 23rd and received on the 29th. It was installed on Sept 8th. a week later they started selling the new one with the 24 ft cord. Now I find the 18 ft cord is too short of our charging needs. Previously we had a Clipper Creek with a 25 ft cord and the power source and parking arrangements to include built-in garage wall units/benches etc were based on that.
So for anyone that has gone through the return/exchange process are there any tips or suggestions you have that may ease my pain. Do I have to apply for a return authorization, repackage mine and send it first then buy a new WC then Tesla credits me back when they receive the old unit. I don't want to remove the wall plate if I don't have to so how does that work? Do they send me one minus the wall plate or do I use that one that comes with the new unit and return that one?
And here's a simple question, can the 18 ft cord be replaced by a 24 cord? Does Tesla offer that option? I sent them an e-mail 3 days ago and still have not received a reply.
Cheers
So for anyone that has gone through the return/exchange process are there any tips or suggestions you have that may ease my pain. Do I have to apply for a return authorization, repackage mine and send it first then buy a new WC then Tesla credits me back when they receive the old unit. I don't want to remove the wall plate if I don't have to so how does that work? Do they send me one minus the wall plate or do I use that one that comes with the new unit and return that one?
And here's a simple question, can the 18 ft cord be replaced by a 24 cord? Does Tesla offer that option? I sent them an e-mail 3 days ago and still have not received a reply.
Cheers