Existing Inventory and getting matched

[Mikeoneuk85]

Hi All,

I can see that for the last 2 days they’re are existing inventory for SR+ and Performance which states they are in transit.

Just wondering does that mean the order I placed will get matched since they may have excess stock on the current ships? Is it worth calling up the service center to see if they will match me? or is it best to just wait for them to auto match me?

Service centre = West Drayton

Many thanks

 

[kyleandreece]

We noticed the same thing yesterday, called Tesla and they confirmed we had been matched (they hadn't told us prior) and gave us the full VIN.

I expect you have been matched if you're seeing your spec on the Inventory but call them and ask to be sure, you'll get your VIN that way too

 

[Mikeoneuk85]

Thank you very much @kyleandreece

Is it the service center I call to do this? Or a general number? If you do have any numbers, would be much appreciated.

Many thanks.

 

[FlyingTimbo]

I did it on the web chat you see on the inventory. Very fast and they responded straight away

 

[kyleandreece]

Thank you very much @kyleandreece

Is it the service center I call to do this? Or a general number? If you do have any numbers, would be much appreciated.

Many thanks.

@Mikeoneuk85 - We called 01628 450 604 - choose option 2.

Some have had luck using web chat too, but we've used that twice and all theyve said is "you will get a text" and nothing else. Phone agent was super helpful yesterday.

Good luck!

 

[LongRanger]

have definitely notice a massive uplift in over-the-phone service with my re-order Feb/March onwards this year compared to original order towards end of 2019.

they don't always give consistent responses but the intent to offer help and seek an outcome seems 100% improved recently - gotta give them some credit - as it makes a big difference to such big numbers of new drivers who will feel like the whole process is alien as it's such a disruptive sales model.