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Expectations and Complaints

Discussion in 'Model S' started by brianman, Apr 2, 2013.

  1. brianman

    brianman Burrito Founder

    Joined:
    Nov 10, 2011
    Messages:
    15,487
    I realize that there's likely no way I can say this without offending some, but that's not my intent.

    I also realize that on the forum religion has been a hot topic recently, but I'm going to risk referencing a parable nonetheless:
    Parable of the Workers in the Vineyard - Wikipedia, the free encyclopedia

    Some examples and my opinions:
    - I ordered color X and now I want color Y. They won't let me change it. I heard they did for some other people. Opinion: Not a valid complaint; past generosity does not imply future obligation.
    - Alcantara headliner changed to cloth on Performance vehicles without notice or grandfathering of previously finalized vehicles. Opinion: Valid complaint.
    - 40 kWh buyers getting a better deal, wanting a refund or payback for a previously ordered 60 kWh vehicle. Opinion: Not a valid complaint; they honored the contract that both parties agreed to regarding your 60 kWh vehicle.

    When adding a complaint to an existing post or creating a new post to complain, please be mindful of whether your complaint is reasonable.
     
  2. DavidM

    DavidM P2624, Delivered

    Joined:
    Aug 18, 2011
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    Florida
    Too bad you quoted the King James Version. Much is lost in all of the "thee and thou" language. Many will not understand your point.
    However, I did. I have no complaints. My purchase was fair, based on what was promised me. We should not concern ourselves with how Tesla wishes to satisfy other customers. Time and again these issues surface with Tesla, mainly because they disclose more than your average new car dealership, where no two customers get the same deal. Maybe it would be better if you/we didn't know?
     
  3. lgagliardi

    lgagliardi Member

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    Jan 9, 2012
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    Brianman, that's a great parable and I prefer the king James version. You bring up a good point. I feel they handled the 40 kw scenario very well. The headliner not so sure. The way I see it my car will at least be 1/2 paid for from owning the stock if not all paid for. Tesla has more than delivered on their goals. Has it been 100 percent perfect? No, but pretty close and the rise in stock price overcompensated for all. 5000 plus miles and no complaints - very happy.
     
  4. kinddog

    kinddog Banned

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    Oct 8, 2012
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    Location:
    Northern Virginia
    - the passenger front door is a little harder to close than the other doors. Opinion: STFU!!!!!!!!
     

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