I took delivery of my Y on 12/10 to take advantage of the $3750 discount. I was originally waiting for Jan 1 but the salesperson said they weren’t sure the car would qualify for the whole incentive anyway…waiting for tax season…income caps, etc. So I opted to order thinking it’d likely arrive at the end of the month as quoted.
Anyway, it was delivered 12/10 (2 days after placing the order) with 4 cosmetic imperfections. Before accepting delivery of the car, I messaged the sales team and asked how best to proceed. They told me to accept delivery and report the damage to service and it would be fixed.
My car has now had 3 separate service appointments and is finally in factory quality late today. 12/21
Already annoying yea, but to make matters worse, those who receive their cars today get 2x the incentive + 10k supercharging credit.
I get not getting the additional incentive if my car was in perfect condition upon delivery, but it wasn’t and I’ve spent 11 days dealing with their mistake, often without a loaner.
I’ve already had two conversations with the sales rep/manager asking them to honor the new incentive considering the circumstances and they’ve basically told me to muck off.
I’ve been an owner for 6+ years and this is the first time I’ve been disenchanted.
Any suggestions or experience getting the company’s attention? Although I have very low expectations. I’m just a number on a balance sheet.
Anyway, it was delivered 12/10 (2 days after placing the order) with 4 cosmetic imperfections. Before accepting delivery of the car, I messaged the sales team and asked how best to proceed. They told me to accept delivery and report the damage to service and it would be fixed.
My car has now had 3 separate service appointments and is finally in factory quality late today. 12/21
Already annoying yea, but to make matters worse, those who receive their cars today get 2x the incentive + 10k supercharging credit.
I get not getting the additional incentive if my car was in perfect condition upon delivery, but it wasn’t and I’ve spent 11 days dealing with their mistake, often without a loaner.
I’ve already had two conversations with the sales rep/manager asking them to honor the new incentive considering the circumstances and they’ve basically told me to muck off.
I’ve been an owner for 6+ years and this is the first time I’ve been disenchanted.
Any suggestions or experience getting the company’s attention? Although I have very low expectations. I’m just a number on a balance sheet.
