Welcome to Tesla Motors Club
Discuss Tesla's Model S, Model 3, Model X, Model Y, Cybertruck, Roadster and More.

Experiences at the Surrey/Langley BC location? Pick up and/or servicing?


Aug 3, 2020
Vancouver, BC, Canada, Eh?
Hi neighbours,

As you are probably aware (if you're in the GVA or even in BC), there is a relatively new service center on the Langley bypass, near the Surrey/Langley border (New Service Centre in Surrey BC). A while back, I asked for feedback on the Vancouver locations (How is the Vancouver delivery & service experience?) and got some helpful replies.

In the meantime, my partner and I have finally ordered our MY and expecting it [currently, keeps changing] between Apr 26 and May 6. We opted to pick up in the relatively new Surrey location as it's much closer to home.

So, I'm polling again for experiences at this location. Did you pick up your vehicle there? How was the experience? Were the staff knowledgeable, helpful, friendly? Did they fix or agree to fix your inspection items, or dismiss them as in spec? Was it busy/were you rushed out the door? Did you get to inspect the inside of your vehicle before accepting, or just the outside?

I know they've only more recently added service, but any experiences with that department would be helpful as well! Basically the same questions as above but also did they resolve your issue(s) to your satisfaction? Was the timefarme decent? Did you get a rental, uber credits, or other?

Thank you so much in advance! Cheers!


Active Member
Oct 5, 2015
Abbotsford, BC, Canada
There’s a thread created already for the delivery center in Surrey and I went by to pick up some Bluetooth TPMS sensors last week from service/parts. I can’t comment on having issues for my Model Y on delivery as I bought a demo Y back in December with less than 300 km, so I was able to check it over before purchasing.

The staff seem knowledgeable in the parts/service center and some staff have obviously moved over from other Lower Mainland locations.
  • Helpful
Reactions: srlawren

About Us

Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.

Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.