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Experiences at the Surrey/Langley BC location? Pick up and/or servicing?

srlawren

Member
Aug 3, 2020
745
480
Vancouver, BC, Canada, Eh?
Hi neighbours,

As you are probably aware (if you're in the GVA or even in BC), there is a relatively new service center on the Langley bypass, near the Surrey/Langley border (New Service Centre in Surrey BC). A while back, I asked for feedback on the Vancouver locations (How is the Vancouver delivery & service experience?) and got some helpful replies.

In the meantime, my partner and I have finally ordered our MY and expecting it [currently, keeps changing] between Apr 26 and May 6. We opted to pick up in the relatively new Surrey location as it's much closer to home.

So, I'm polling again for experiences at this location. Did you pick up your vehicle there? How was the experience? Were the staff knowledgeable, helpful, friendly? Did they fix or agree to fix your inspection items, or dismiss them as in spec? Was it busy/were you rushed out the door? Did you get to inspect the inside of your vehicle before accepting, or just the outside?

I know they've only more recently added service, but any experiences with that department would be helpful as well! Basically the same questions as above but also did they resolve your issue(s) to your satisfaction? Was the timefarme decent? Did you get a rental, uber credits, or other?

Thank you so much in advance! Cheers!
 

dmd2005

Active Member
Oct 5, 2015
1,174
1,016
Abbotsford, BC, Canada
There’s a thread created already for the delivery center in Surrey and I went by to pick up some Bluetooth TPMS sensors last week from service/parts. I can’t comment on having issues for my Model Y on delivery as I bought a demo Y back in December with less than 300 km, so I was able to check it over before purchasing.

The staff seem knowledgeable in the parts/service center and some staff have obviously moved over from other Lower Mainland locations.
 
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