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Expiring Free Supercharging Miles
- Thread starter OGHeng
- Start date
davezforce
IG @davezforce
Your post there makes it sound like if you have this:
Jan 15 2020- referral 1- you get 1k miles that will expire July 15, 2020
June 15 2020- referal 2- you get 1k miles that will expire Dec 15 2020
(so far consistent with your attached and the website)
But you seem to be saying (but I'm not seeing that in what you cited)
July 15 2020- BOTH sets of miles expire?
Where are you getting that from?
Idk this is where it sounds confusing to me. It says if all the miles are used before the 6 months than the new ones reset the 6 months. So if you make a new referral and don’t use any do they all disappear if you don’t use any of them?
RedModel3
Member
I'm in that same boat. I wrote to Tesla, [email protected], and was denied. I even tried sending a tweet to Elon Musk, but I probably did it wrong and he gets a billion tweets a day. I had no luck. I figure if they can extend battery range and help in other ways during hurricanes, this would be a small thing to do in comparison.
Tesla needs to do this!!
RedModel3
Member
RedModel3
Member
It can be a big deal if you are out of work, as many are right now.
RedModel3
Member
jrweiss98020
Tessa's Tesla
supraphonic
Member
The timing probably has something to do with this: Confusing User Interface And Poor Communication From Tesla Leaves Driver Stranded On Road Trip
It even sounds like although your account shows that you had remaining miles, they had already expired on the backend and you'd be getting billed directly.
It even sounds like although your account shows that you had remaining miles, they had already expired on the backend and you'd be getting billed directly.
As someone who works on a customer loyalty program, I agree. Granted the program I am involved with is far larger than what Tesla is offering, but we spend a lot of time thinking about how to make rules and restrictions clear. Additionally, they got themselves into this mess by not expiring miles at the six month mark. Even if they had not clearly posted an expiration date, if the miles expired on time (which could be calculated from the referral page), then there would be some consistency for customers to base their expectations on.
What most brands have done is extend miles, points and other benefits that were expiring from March 1 forward given current virus restrictions. I can understand why they didn’t want to do that if they had a large number of customers who would fall into that pool because their failed to expire the miles on time, but again, that’s a problem of their own making.
I’m not disappointed as I got to keep my miles a bit longer than expected, but the execution of this was poor. I say that more as someone who’s involved in customer loyalty rather than any personal dissatisfaction with losing my miles.
Wouldn't it just build better good will to never cancel them OR cap it at like 100k miles? I have a single lonely 1k miles and I used all but 160.
I'm here looking at this thread....
Wouldn't this be a better value for the brand to just leave it be as a thank you for spending $$$$ and referring a new customer?
Why not even take away free super charging as automatic on the S/X.
Incentivize a buyer to seek a referrer as much as a referrer seeks a buyer? They seek out each other to mutually build the brand.
Having a paying customer produce another paying customer really creates more than just the single sale. It creates a community like this one.
I'm here looking at this thread....
Wouldn't this be a better value for the brand to just leave it be as a thank you for spending $$$$ and referring a new customer?
Why not even take away free super charging as automatic on the S/X.
Incentivize a buyer to seek a referrer as much as a referrer seeks a buyer? They seek out each other to mutually build the brand.
Having a paying customer produce another paying customer really creates more than just the single sale. It creates a community like this one.
davezforce
IG @davezforce
Exactly. I referred a sale to Tesla for around 55k and I can’t even keep my 1000 miles till I use them. Which is exactly how much in dollars????!?
RedModel3
Member
Maybe if more of us write to Tesla to ask for an extension, they will get the idea. Anyone have a direct line to Elon Musk?
Knightshade
Well-Known Member
There are accounting reasons for it... "free" miles are a liability on their books (much like airline points) so leaving them "forever" isn't a great practice.
That said- an exceptional situation like this prompting a one-time extension isn't at all unreasonable (and indeed what those airline and hotel programs are all doing).
I don't expect it to accomplish anything, but I emailed the program this morning to ask about Tesla offering a similar extension and would certainly encourage everyone to do so.
Appreciate it if you can keep us posted. We may not be doing road trips for awhile. I just recently made a referral that led to another M3 sale so I should be getting an extension once the car is delivered. Still, one would think that an extension during this time of sheltering in place would be reasonable. Even my auto insurance company has reduced our policy to the minimum mileage and the premium has been reduced 41%. Kudos to 21st Century.
New referrals don't extend the expiration. If you have no banked miles a referral will set a new 6 month expiration.
buttnutt
Member
My parents disappeared last week in the loot box. I looked under their online Tesla account and it said Free supercharging until October 6th, 2021. They had the free 2 year supercharging referral from Q3 2019. Check your online account. Mine still says 682 miles left and should expire June, 7th. We shall see.
buttnutt
Member
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