"Express Pick Up" at Fremont last Saturday - laundry list of issues
- Thread starter maximus96
- Start date
Ooohoo, 4th Tesla owners unite! Scheduled to pick up the Y tomorrow. Not sure what to expect! Talk to a Y owner the other day, lots of gap/alignment issues - no too much though.
small update no. 2
dropped off the car today and took a Model S loaner from Enterprise. Never been in one before but i like my Y better.
Here is a list of all the work items...we'll see what happens in a couple of days.
dropped off the car today and took a Model S loaner from Enterprise. Never been in one before but i like my Y better.
Here is a list of all the work items...we'll see what happens in a couple of days.
rxlawdude
Active Member
i hope they can make everything right. at least i got a loaner and not uber credits...the initial text was that they will give uber credit for me to get around while the car is in service.It's gonna take more than two days to fix that laundry list.
NY_Rob
Member
Tesla is a company built on metrics... they don't notice repair tickets like the one listed above?
Um.. Fremont.. we've had a problem
Um.. Fremont.. we've had a problem
Jashev
Supporting Member
Update 6/19 - after a few delays, today was the pick up day which was originally scheduled for 6/16. Each day since 6/16 I was notified that they need more time and I was OK with it thinking they need time to do what they need to do. Since they gave me a rental Model S I was fine with the additional time. Finally last night got a text and notification from the Tesla app that the car is ready.
This morning I got the $0 invoice. Each line item has an entry from the tech.
After reading all that, I felt pretty good about this service. When I got to the Dublin service center, my car was there waiting. I didn't have this work order on me at the time but I immediately noticed the loose mirror cap and loose tweeter speaker were still loose. The B pillar trim also was still loose. The wheel well arch still had a gap. The driver side door with the window rolled down still rattled upon closing. They did fix the tail lights misalignment and the trunk no longer made the loud thump sound when opening. The hinge areas that needed touch up paint were touched up.
When the service rep came out I pointed out the loose items that were incorrectly documented as "fixed". He confirmed and drove the car into the service area to have it looked at. A few minutes later he comes back out with a new service estimate for tweeter, mirror cap, and B pillar trim. They all need to be ordered as they had no parts in stock. Meanwhile, two techs were working on the door trying to fix the rattling sound. One hour later, the rep came back with the Model S key and explained that they need to keep the car over the weekend again. The window actuator was bad and need to be replaced. He apologized for the inconvenience and gave me a $300 service credit for future service visits. He hopes the car will be ready by next tuesday...
TL DR: went to pick up car, car not completely repaired, left disappointed.
This morning I got the $0 invoice. Each line item has an entry from the tech.
After reading all that, I felt pretty good about this service. When I got to the Dublin service center, my car was there waiting. I didn't have this work order on me at the time but I immediately noticed the loose mirror cap and loose tweeter speaker were still loose. The B pillar trim also was still loose. The wheel well arch still had a gap. The driver side door with the window rolled down still rattled upon closing. They did fix the tail lights misalignment and the trunk no longer made the loud thump sound when opening. The hinge areas that needed touch up paint were touched up.
When the service rep came out I pointed out the loose items that were incorrectly documented as "fixed". He confirmed and drove the car into the service area to have it looked at. A few minutes later he comes back out with a new service estimate for tweeter, mirror cap, and B pillar trim. They all need to be ordered as they had no parts in stock. Meanwhile, two techs were working on the door trying to fix the rattling sound. One hour later, the rep came back with the Model S key and explained that they need to keep the car over the weekend again. The window actuator was bad and need to be replaced. He apologized for the inconvenience and gave me a $300 service credit for future service visits. He hopes the car will be ready by next tuesday...
TL DR: went to pick up car, car not completely repaired, left disappointed.
rxlawdude
Active Member
I agree that when you get an invoice outlining repairs that were made, it's fraudulent for Tesla to tell you they were fixed when they weren't, and that parts required needed to be ordered. I'd be pissed, too.
@maximus96 Did/will they fix the protruding corners by the headlights? I read in some other posts that people were told those are "in spec"
In the invoice line item #6 posted above, the tech's response was they verified the concern and adjusted for best fitment. I didn't get to check that in person before they took my car to the back to work on the door rattle. I will verify when i pick up the car in the next couple of days, supposedly.
Invoice said the same thing on mine, when I picked it up issue was still present, did not look like it was touched.
Finally picked up my car today after 2 weeks and looks like my headlight fender corners are not fixed or touched just as you reported. I feel if I pushed this issue further they will respond with "within specs".
The rest of my issues are fixed except for two. The door tweeter still need to be ordered/replaced. My rep said they shipped the wrong part so right now its still loose. The passenger side B pillar trim still needs to be fixed. They installed a replacement part but it still didn't fit right so they concluded that the headliner is off. They ordered a replacement headliner and now I have an appointment in two weeks to replace that.
