We have a 2016 Model X and are not able to get an extended warranty through Tesla. We tried Carshield and it turned out most of the items in the care were NOT covered, despite them telling us they were originally. Are there any other companies that cover Teslas? We have free supercharging as long as we own the car and are considering upgrading to a Y but not willing to wait over a year to get one custom. Trying to figure out options. Thanks in advance.
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Extended Warranty Options
- Thread starter KeoweeX
- Start date
Dyspareunia
Member
I went with Xcare on our out-of-warranty 2017 (also with unlimited supercharging) Model X. Their cost is competitive with Tesla's own extended warranty prices, with the benefit of only $100 deductible per warrantied claim vs. Tesla's $200 deductible per warrantied claim. I have no relationship with the company, other than being a customer, but feel free to PM me if you want my Xcare representative's info. Personal tip: Research them before you reach out, as like with all insurance/warranty people, some of their personnel can a bit pushy/semi-aggressive about locking in a contract and securing your payment.
tengtengvn
Member
The XCare rep, customer service rep and claim adjuster have been super friendly and informative when I talked to them. My MCU failed so I'm going through the process of replacing it. The service center claimed that they don't work with 3rd party warranty but when I sent the quote to XCare, the adjuster called SC shortly to check with them and approved the quote.
I think the Tesla SC is hit or miss with how they deal with 3rd parties. Mine would not deal with XC, instead I had to do a 3-way call where XCare provided a credit card number to pay for my service. It was pretty straight forward.
How does the MCU replacement work these days? Are you able to upgrade to MCU2 and pay the difference? Or are all MCU fixes automatically MCU2?
I've been trying to reach you about your car's extended warranty...
tengtengvn
Member
My problem was quite unique. When navigating the blue line showing direction doesn’t appear on the main screen. SC tried their best several times but couldn’t fix it. They reloaded the map tiles and the firmware but when I got the car back, the issue wasn’t fixed. They recommended to upgrade to MCU2. I only paid the deductible and Xcare paid for the rest.
Thanks to you both for the awesome shout outs! We are truly blessed to be able to provide support for our community, and appreciate all of our members trust and posts! Keep 'em coming
We actually get recorded messages on our XCare line from the "Warranty Department" Pure Gold!This is a final courtesy call before we close out your file
Silicon Desert
Well-Known Member
Yeah, there are a few exclusions. I'm not up to date on it, but battery pack and drive units I believe. Though, I think you can pay extra for battery coverage now.
This info might be out of date, but I pulled it from my original docs:
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