I'm going to rant a little here so please excuse me in advance.
I just got home and when I stepped out of my car I heard a slight whirring sound coming from the front of the car. Upon further inspection I realized that the front door handle motor was continuously pulling the handle inwards. 15 minutes, many lock/unlocks, power offs, and MCU resets later, it still will not seem to stop, and the door handle refuses to present.
This is when Tesla's disappointing service came in. I called roadside explaining my issue and despite my protest, the best the rep would do is send a note to Tesla service who will call me back Monday morning when they open. This apparently all you get if you have the unfortunate distinction of your Tesla breaking down on a Saturday night.
Is this really how service works? I've never had an issue like this with any of the many Toyotas I've owned but I'm pretty sure if I did have an issue where I couldn't get into my car this wouldn't be their solution. After I told the rep i had meetings tomorrow to go to, his suggestion was to climb into my car from the back seat (Something my old age will definitely not allow). Do other car manufacturers close their service completely on weekends and leave their drivers unable to access their cars until the middle of the week?
I have had four conversations in the past with Tesla service wherein they claimed to have sent a note to my Service center to call back and received no replies, so my confidence is very low that I will even receive a reply.
Is this really all Tesla Service can do? Is there any other solutions to potentially get in my car, as i really need it for tomorrow.
Thanks, feedback and suggestions much appreciated.
I just got home and when I stepped out of my car I heard a slight whirring sound coming from the front of the car. Upon further inspection I realized that the front door handle motor was continuously pulling the handle inwards. 15 minutes, many lock/unlocks, power offs, and MCU resets later, it still will not seem to stop, and the door handle refuses to present.
This is when Tesla's disappointing service came in. I called roadside explaining my issue and despite my protest, the best the rep would do is send a note to Tesla service who will call me back Monday morning when they open. This apparently all you get if you have the unfortunate distinction of your Tesla breaking down on a Saturday night.
Is this really how service works? I've never had an issue like this with any of the many Toyotas I've owned but I'm pretty sure if I did have an issue where I couldn't get into my car this wouldn't be their solution. After I told the rep i had meetings tomorrow to go to, his suggestion was to climb into my car from the back seat (Something my old age will definitely not allow). Do other car manufacturers close their service completely on weekends and leave their drivers unable to access their cars until the middle of the week?
I have had four conversations in the past with Tesla service wherein they claimed to have sent a note to my Service center to call back and received no replies, so my confidence is very low that I will even receive a reply.
Is this really all Tesla Service can do? Is there any other solutions to potentially get in my car, as i really need it for tomorrow.
Thanks, feedback and suggestions much appreciated.