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FAIL: Car does not charge 3 phase at home

Discussion in 'Model X: Battery & Charging' started by piro, Jun 9, 2018.

  1. piro

    piro Member

    Joined:
    May 18, 2017
    Messages:
    7
    Location:
    Polska
    Tesla has a simple error.
    If you charge for example at home from 3 phase, and then one of phases is off (due to breaker for example) then car starts to remember, that this place is a single phase place and does not charge from 3 phases anymore.
    If I move car to neighbour (30 m distance), or to other place I have 16A 3-phase socket - it works.

    How to reset it?
     
  2. bjornb

    bjornb Member

    Joined:
    Feb 12, 2015
    Messages:
    179
    Location:
    Norway
    How do you charge? UMC with red adapter or wall charger (TWC)?
    Tried the reset button?
     
  3. Jays200

    Jays200 Member

    Joined:
    Apr 1, 2016
    Messages:
    410
    Location:
    Perth, Western Australia
    Maybe try deleting the location in your map.
     
  4. ShockOnT

    ShockOnT ⚡️⚡️⚡️⚡️⚡️

    Joined:
    Jun 26, 2016
    Messages:
    2,316
    Location:
    Sydney
    I think you have to do a full reset of the car, otherwise it will remember the location. I don't think you can delete a charging location.
     
  5. boaterva

    boaterva Supporting Member

    Joined:
    Apr 2, 2016
    Messages:
    5,371
    Location:
    Northern Virginia, USA
    You can delete/reset a max charge of course. But this is a ‘problem’. Wonder if resetting the personal info would work? Is that what was meant?
     
  6. ShockOnT

    ShockOnT ⚡️⚡️⚡️⚡️⚡️

    Joined:
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    Location:
    Sydney
    Yeah as far as I know there is no way to remove a previous charging location without resetting personal info.
    That’s why you should never plug in at the mistresses house :)
     
    • Funny x 5
  7. Electric700

    Electric700 Active Member

    Joined:
    May 21, 2013
    Messages:
    1,309
    Location:
    Florida, United States
    Try contacting [email protected] about your phase reset question. There may be a simple way or if not, they can add one in an upcoming software version!
     
  8. jsshapiro

    jsshapiro New Member

    Joined:
    Jun 12, 2018
    Messages:
    4
    Location:
    Redmond, WA
    If I understood OP correctly, they said breaker tripped on a single phase leaving the others active. If so, that’s a hazardous electrical install and probably doesn’t meet code.

    Off topic, and I apologize, but our house once burned to the ground and I’d hate for OP to share the experience...
     
  9. tpham07

    tpham07 Active Member

    Joined:
    Mar 21, 2017
    Messages:
    1,830
    Location:
    Baton Rouge
    OP is in europe. I doubt North America Tesla support even knows what 3-phase is.
     

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