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Failed to change backup reserve

Discussion in 'Tesla Energy' started by eml2, Aug 1, 2018.

  1. eml2

    eml2 Member

    Joined:
    Sep 28, 2017
    Messages:
    141
    Location:
    Massachusetts
    Since yesterday, I am not able to change my backup reserve percentage using the Tesla app. I got this error after I made the change and then reverted back to the original value.

    My PW/Gateway is on 1.20.0 and the app version is 3.4.2. I can still connect to the local Web UI.

    I also notice that I started having the time based control in my app since yesterday, although I am not using it.

    Anyone having the same issue?
     

    Attached Files:

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  2. eml2

    eml2 Member

    Joined:
    Sep 28, 2017
    Messages:
    141
    Location:
    Massachusetts
    I called Tesla Support and was told that they have received a lot of reports regarding this problem today. Hopefully, they will fix it soon.
     
  3. greentee

    greentee Member

    Joined:
    Sep 24, 2015
    Messages:
    54
    Location:
    San Jose, CA
    Same here. And very disappointed that the Time-Based Control still won't let me charge from the grid.
     
  4. eml2

    eml2 Member

    Joined:
    Sep 28, 2017
    Messages:
    141
    Location:
    Massachusetts
    The problem seems to be fixed now. I can change my backup reserve.
     
  5. cwied

    cwied Member

    Joined:
    Jan 13, 2015
    Messages:
    392
    Location:
    San Mateo, CA
    Do you have solar? If so, it doesn't seem like this is a bug. It appears to be intentional by Tesla to make sure the Powerwall is eligible for the tax credit.
     
  6. MorrisonHiker

    MorrisonHiker S 90D 2018.42.2

    Joined:
    Mar 8, 2015
    Messages:
    4,982
    Location:
    Colorado
    Same here. We aren't getting ITC or SGIP for our Powerwalls. I did notice via the gateway today that it showed power going from the grid to the Powerwalls every once in a while but the majority of the power going into the batteries was from the solar panels.

    If we aren't getting the ITC or SGIP, it seems it would be fair to allow us to charge the batteries from the grid, if necessary, due to an impending storm.
     

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