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Falcon door upper roof seal ripped

My 17 MX has a broken roof seal. See attached pic. I tried to use silicone adhesive to reattach it, but it did not work. Not much to attach to. When I contacted the SC, they initially said the seal could be replaced by mobile service. About two hours later, they changed their mind and said the car had to be at a SC. And, they said that the glass and the rubber seal had to be replaced as the seal is "bonded" to the glass. Cost $1,500. The seal is listed as a separate part in the parts cataloge.This is extremely disappointing. Has anyone had a positive experience they can share to help me minimize the $ damage. Thanks.
 

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My 17 MX has a broken roof seal. See attached pic. I tried to use silicone adhesive to reattach it, but it did not work. Not much to attach to. When I contacted the SC, they initially said the seal could be replaced by mobile service. About two hours later, they changed their mind and said the car had to be at a SC. And, they said that the glass and the rubber seal had to be replaced as the seal is "bonded" to the glass. Cost $1,500. The seal is listed as a separate part in the parts cataloge.This is extremely disappointing. Has anyone had a positive experience they can share to help me minimize the $ damage. Thanks.
I contacted Tesla Service through my mobile app for my 2018 MX and they provided mobile service, replaced both rubber strips on the roof of the falcon wing doors and did it all for free. Service took about an hour. Give it a try!
 
I contacted Tesla Service through my mobile app for my 2018 MX and they provided mobile service, replaced both rubber strips on the roof of the falcon wing doors and did it all for free. Service took about an hour. Give it a try!
Wow!!!! I originally went through the app and they responded with replacing the seals on the mobile service. But two hours later they messaged me that it was SC only and replace one glas and one seal -----$1,500. Did they do this under warranty for you?
 
Wow!!!! I originally went through the app and they responded with replacing the seals on the mobile service. But two hours later they messaged me that it was SC only and replace one glas and one seal -----$1,500. Did they do this under warranty for you?
Maybe it was under warranty--I had the MX for less than 3 years. Similarly, they mentioned to me that they would need to replace the glass and the seal because they were one piece (the seal couldn't be installed without the glass), so I received two (left and right) new glass panels with the new seal. There was still some residue on the ceiling panel exterior, but I was able to scrub it off. So far so good...the seals are not deteriorating or falling off. It's been about 6 months.
 

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