Falcon Wing Door Glass Seal deteriorating

[PlayaVista]

$1315 replaced for mine for one side. This was back in July.

Was at SC in August and I hear someone in background with same issue with Tesla staff explaining how it is a cosmetic issue - which I understand but really should not happen with a $120K vehicle (2017 100D)

 

[rjdoc74]

$1315 replaced for mine for one side. This was back in July.

Was at SC in August and I hear someone in background with same issue with Tesla staff explaining how it is a cosmetic issue - which I understand but really should not happen with a $120K vehicle (2017 100D)

I think it outrageous that some SCs replace these for free and others charge a full price.

 

[Axtrader]

My Drivers side FWD glass is going in for its second replacement in 2.5 years for the same gooey mess. You would hope they have this resolved now.

 

[PVS]

2016 X. One set was replaced for free under warranty. Now out of warranty and will need to replace again. They need to figure out a better solution.

 

[x_EL_x]

Tesla sold me a used Model X last month with this same gooey issue and the service center came back wanting to charge me over $2,225 for this issue. The below thread showed the same issue and someone had it fixed through their mobile service under the warranty.

MX17 - FalconWing Door weather stripping deteriorating - Not covered by Warranty

 

[njhtran]

if anyone knows which SA at which SC which covers this under warranty please let me know.

 

[rjdoc74]

UPDATE: I won arbitration with Tesla and they were ordered to repair failing seals under warranty. I was told by arbitration coordinator that Tesla will contact me within 30 days to arrange repair. We shall see.

 

[njhtran]

UPDATE: I won arbitration with Tesla and they were ordered to repair failing seals under warranty. I was told by arbitration coordinator that Tesla will contact me within 30 days to arrange repair. We shall see.

That’s awesome news. Can you give more detail on how you initiated arbitration and through which means

 

[rjdoc74]

That’s awesome news. Can you give more detail on how you initiated arbitration and through which means

 

[redbruins54]

Just saw this on our falcon door today, and looks like I’m not alone, 2018 MX, our SC quoted 1250 to replace and not under warranty. Black doors not used much and mostly 90% parked in garage. Seems like I need to take this to small claims?

 

[Blitz3RS]

To the posters above my post, sorry to hear about your woes. Hope you all are getting taken care of with getting it fixed with no out of pocket costs.

So I just wanted to follow up on this issue since I've been tracking it since entering an intense used MX search.

Other than it being unsightly, and leaving a gummy mess, does this also lead to water leaking/entering the cabin? Or is it truly in fact cosmetic only?

 

[ret011]

UPDATE: I won arbitration with Tesla and they were ordered to repair failing seals under warranty. I was told by arbitration coordinator that Tesla will contact me within 30 days to arrange repair. We shall see.

I have the same exact issue on my mx, they said its cosmetic but Id like to pursue it so please advise on how to get in touch with sc or how to go into arbitration. Do you have any documentation that I may use to help my case? How did you refuse what sc said and went into arbitration ? Your help is much appreciated.

 

[montegobay408]

View attachment 579309

Hmm.. my contract terms (in California) says to email to [email protected]

Was that screenshot from your own contract Terms & Cond. or general Tesla website ?

@rjdoc74 ,
Thanks so far for your help !

Tim.

 

[montegobay408]

OK - the warranty terms & conditions are different from the purchase terms & conditions.

Found the New Vehicle Warranty - which looks like just the rjdoc74's screenshot:

https://www.tesla.com/sites/default/files/downloads/Model_3_New_Vehicle_Limited_Warranty_NA_en.pdf

I will call the number in the doc - and file my arbitration claim 1st thing in the morning.

Anybody knows how long this takes ?

 

[robby19k]

'16 MX 90D here. Every service appointment since purchase 5/25 (and at delivery over the phone #covid), I have requested these to be replaced under warranty, and every time the answer is the same..."environmental wear and tear, not covered". After pointing out increased wind noise in cabin at > 65 mph, SC said I should contact sales location and said they'd get me in touch with someone to follow up. Haven't heard back today, but did get an email last night that parts were ordered for my service visit, both "DOOR ROOF GLASS ASY", and since I didn't get a quote or agree to have it replaced at my expense I assume that it'll be covered under warranty or goodwill.

 

[njhtran]

For those whom had theirs replaced with the latest revision of the seals, has the problem reoccurred ? I want to wait on putting up a fight until I know that it’ll be worth it. Otherwise all the arbitration and or litigation will be in vain if I win and a year or so from now it happens again.

 

[Big Ike]

For those whom had theirs replaced with the latest revision of the seals, has the problem reoccurred ? I want to wait on putting up a fight until I know that it’ll be worth it. Otherwise all the arbitration and or litigation will be in vain if I win and a year or so from now it happens again.

Too early to tell for me.

 

[rjdoc74]

For those whom had theirs replaced with the latest revision of the seals, has the problem reoccurred ? I want to wait on putting up a fight until I know that it’ll be worth it. Otherwise all the arbitration and or litigation will be in vain if I win and a year or so from now it happens again.

Arbitration is really easy and free. Go for it.

 

[njhtran]

Arbitration is really easy and free. Go for it.

ok Thanks for the encouragement. I’ll prob wait a few months I’m feeling burned out on dealing with Tesla for the past few months between vehicle and solar issues

 

[rjdoc74]

ok Thanks for the encouragement. I’ll prob wait a few months I’m feeling burned out on dealing with Tesla for the past few months between vehicle and solar issues

Understood. I installed solar about a year and a half ago and considered Tesla for a brief moment. Everything was so disorganized, unreliable and one department did not know what the other department was doing, I gave up on that early. Went with a great medium sized company and great warranty and could not be more happy.