Today the kiddos had a day off from school so I took a day off work and took them to one of my favorite museums in Philadelphia - the Penn Museum. This was my first visit to the museum in my Model X. We parked in the museum’s public garage which, like most structures in this city, is older and does not have high ceilings. However it’s norm for this city and I’ve never had problems before so I didn’t think much of it as we were exiting the car. I expect the falcon doors to know their limits and to stop at a lower height if necessary. Suddenly I heard a crunch and discovered the right door had crashed itself into the cement ceiling beam. The left door opened minimally but adequately as expected. I sent pictures to Tesla Service. They are saying I am at fault, and this is not covered by warranty. What do you all think? This car is promoted as having smart doors that will stop themselves so they will not smash into obstacles. The SC rep told me I am responsible because the sensor is at the bottom of the door. Is it my responsibility to research the sensor locations and their visual field ranges? How is the consumer to know if the door will detect an obstruction or not? There are no clearances listed in the manual.
Has anyone had this problem, and what was Tesla’s response?
Has anyone had this problem, and what was Tesla’s response?