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Fall/Winter 2016 Model X buying experience

Discussion in 'Model X' started by NerdDoc, Dec 22, 2016.

  1. NerdDoc

    NerdDoc Member

    Aug 18, 2015
    New Jersey
    Just want to relate my current experience buying an X90D.

    Once I settled on model/config I wanted, I placed my order 11/16/16. I wanted a 2017 build, and my Sales Specialist said that ordering on that date would get me a 2017 build for approximate February delivery (I live close to Paramus, NJ service center).

    My order spec: 90D, 6 seater, standard 20” wheels, multi pattern seats, light head liner, enhanced autopilot, cold weather package, and tow hitch.

    11/24/16. Order and VIN confirmed.

    12/5/16, I emailed my Delivery Specialist who confirmed a request to have the car pushed back for 2017 build.

    12/9/16, Tesla email that car has entered production. I then emailed my DS to see how is that possible, and if I should be starting to apply for financing earlier than the “30 days before delivery” window. No response.

    12/10/16, Tesla email that production is complete. Emailed DS again, no reply. Email him again 12/15/16, no direct reply.

    12/15/16, get a call from the Sales Specialist in Paramus, that the DS contacted him and told him the care has already been made and has arrived in Paramus, NJ. The SS was not sure how it happened, and offered to have a new one built for me for 2017 or keep the one that has come. If I keep the one that is here, they would throw in all weather mats IF I take a delivery by 12/31/16. Logistics wise, difficult as my electrician not coming until 1/6/17 (I thought I had until February!) and I will be out of town for Christmas, with the only day I can pick up the car on 12/31/16. SS said he will talk to his manager and get back to me that day….he did not.

    12/15/16, I apply for Tesla financing, get a quote back that day for US Bank at a rate of 1.74% for either 72 or 60 months. I opted for 72 months

    12/15/16 evening: email SS and DS about the above delivery and charging logistics, see if I can just use the local supercharger for a week until my electrician comes, and how to proceed with trade in for my current audi Q5. No reply back. FYI, electrician can’t come any sooner.

    12/19/16, I Call the DS, get him on the phone. Arrange for 12/31/16 delivery, and get the okay to use the local supercharger until I get my NEMA 14-50. He also has sends me the link to the self-inspection website for trade in vehicle.

    12/21/16: complete the online self inspection form. It requires scanned copies of your registration, finance agreement with current vehicle or deed, and a whole bunch of pics you are required to take of the vehicle and tire treads.

    12/21/16 evening, offer for trade in comes via email, offer accepted. Price was at bottom of range of KBB value (I expected this). DS says I can keep my winter tires on the vehicle and put the all seasons in the car when I bring it for delivery.

    Now, just waiting for My Tesla to state that finance agreement completed, still no reply back from Tesla financing about it, and hoping delivery date is smooth.

    I’ll update anything more as it comes.

    TL;DR: Buying process a bit rocky, Tesla reps hardly reply to email, must call to get any answers, get electrician ASAP.
    • Informative x 1
    • Like x 1
  2. ab26

    ab26 Member

    Nov 15, 2015
    Bay Area, CA
    I had a very similar experience to yours. I had specifically requested a 2017 VIN multiple times with the OA also acknowledging multiple times. My order was confirmed Nov end. Got a 2016 VIN in December first week. I contacted OA and he said not to worry and that the VIN would be updated. However, second week of Dec, I got an email stating my car went to production (with a 2016 VIN). I was really really annoyed and expressed my utmost disappointment to them. They offered to build a 2017 car for me but then I wouldn't have gotten it till March (originally requested Late Jan / Early Feb delivery). I decided to take a 2016 VIN car.

    Based on my own research, the resale value hit when you sell the car is 3-4 years is about $5-6k and even lower if you keep the car longer. I am keeping my negative emotions aside though and look forward to receiving my car soon.

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